Service Quality
Customer experiences with service are mixed; some staff are praised for their friendliness and helpfulness, while others, particularly a specific manager, are reported as rude and unprofessional.
Food Consistency
While many customers enjoy the food, particularly the mac and cheese and soups, there are complaints about food quality being inconsistent, with some items described as stale or poorly prepared.
Cleanliness Issues
Several reviews mention cleanliness problems, including sticky tables and dirty floors, which detract from the overall dining experience.
Atmosphere
The ambiance is often described as dreary or uninviting, with some customers feeling uncomfortable due to noise levels and the behavior of other patrons.
Customer Experience
There are reports of frustrating experiences related to order accuracy and service speed, leading to dissatisfaction among some customers.