Panera Bread

Reviews

• MR

  Martin Rose

  Oct 10, 2025
  1.0
  The service was terrible, the young man acted like we were bothering him and my order had very little, if any chicken on the frountega sandwich. And the tomatoes for it were placed on part of the sandwich and 2 slices on the tray my food was on. I was not satisfied with any thing at this store on east ridge road rochester ny.
• JD

  Jen D

  Oct 6, 2025
  1.0
  I did delivery and they’re missing ingredients in my salad and nearly half my soup is missing. $11 for a little more than half a bowl of soup and very little flavor in my salad. Disappointing when you spend over $30 on lunch. First time I’ve been disappointed with a Panera.
• VV

  VinzillaBeats

  Sep 8, 2025
  1.0
  I’ll typically stand for about 5 minutes when I’m the only one in line and the employees will stare at me or look away and give no indication of when someone will be able to help. Garbage service.
• DZ

  Dan Zajaczkowski

  Sep 6, 2025
  1.0
  Please bring back the bakers. Food quality is way down.
• AP

  adrianna piccone

  Jul 12, 2025
  3.0
  Had a door dash order (was working and can't get our food). When it was delivered this Panera had sent the strawberry basil lemonade with CILANTRO in it and not basil! I called the store and they refunded the drink order (thank you), and the lady on the phone was very sweet and understanding. She also stated she'd inform staff of the discrepancy so hopefully it doesn't affect future orders. So just a caution- if you're ordering online and not in person, careful ordering drinks with herbs, as some of the workers there don't know the difference between basil and cilantro.