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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Monroe is here with warmth and welcome. Panera Bread. Food as it should be.
My family placed an online order for pickup through the drive thru line. Pick up said 5:30, we arrived at 5:30 and waited 10 minutes in the drive thru line. We ended up going inside to pickup our order as there was no movement in the drive thru. not one employee acknowledged my presence or the other customers waiting for their orders. my mom (the one who placed the order) called the store and the girl that answered the phone was rude. stating that there’s other orders and that we should have waited at the speaker (when the sign in drive thru does NOT say anything about waiting at speaker for rapid pickup, there is a separate line). The employee that took the call (blonde hair young girl) proceeded to tell another employee about the call in a frustrated manner and rude looks in my direction. another individual waiting also asked the blonde girl what the hold up on his order was and he was dismissed and given attitude as well. When the order was finally done they did not tell me even tho they knew i was standing there, they proceed to talk about my mother (the one that placed the order) right in front of me, to which i had to approach them and have them hand over the order. Myself as well as other customers were treated badly.
DC
David C
Oct 4, 2025
1.0
Was at Monroe location for two hours on a Saturday working on a project. When arrived coffee was old and hazelnut was empty, over two hours not one person came out to check.
No one really cares.
JB
John Bleggi
Sep 4, 2025
1.0
Disappointed again. I took my Mom out for lunch. She wanted to try newly opened Panara bread restaurant. Mom got a salad and I got a steak and cheese chabata sandwich. Mom didn't like her salad only eating half of it. My steak and cheese hardly had any steak on it. Later that day, Mom had diarrhea and I had heartburn. Mom said we're not going back there again. We spent over $30 for a salad, sandwich and a drink.
CO
cheryl ozelski
Sep 3, 2025
5.0
It was great .It wasn't busy when we got there. Got in and out
PM
Pauline MacDonald
Aug 19, 2025
4.0
Very busy at lunchtime. The manager was super helpful when there was a mistake with my order that required a reimbursment. Thank you!