Panera Bread

Reviews

• MB

  Marci Bradbury

  6 days ago
  5.0
  Love, love love the food! Friendly service and convenient seating. Never disappoints!
• ES

  E Stone

  Sep 24, 2025
  1.0
  This Panera location is beyond unacceptable. I placed an order through the Panera app, received my confirmation email, and even have the order details clearly showing the correct store (Westchester Commons in Midlothian). When I arrived, the manager immediately insisted my order wasn’t there. I showed him my receipt on the app and my email confirmation, but he flat-out refused to even look at it. Instead of doing his job and trying to help, he was dismissive, hostile, and treated me with open disrespect. When I pressed the issue, he actually threatened to call the police on me — over a prepaid food order. I told him to go ahead and call, and surprise, he didn’t. Instead, they kicked me out of the store. The way I was treated as a woman made this experience even worse. My spouse received at least minimal acknowledgment, but when I tried to advocate for myself, I was met with outright hostility. The sexism and discrimination were blatant. Customer service later gave me a credit, but that doesn’t erase how this manager behaved. If the person running the store’s first instinct is to throw a paying customer out and threaten police instead of simply checking an email and resolving the problem, that’s a huge red flag. Rude, unprofessional, discriminatory, and cowardly. I will never step foot in a Panera again.
• EM

  Emily Maze

  Sep 21, 2025
  5.0
  Mel is my favorite worker, she is always so nice and helpful to me as well as everyone there!
• RR

  R J Redstrom

  Aug 31, 2025
  5.0
  Quick, quality, fresh, delicious.
• MB

  Mark Books

  Aug 7, 2025
  5.0
  I appreciate the friendly and courteous staff, new, modern facility, clean restrooms. Delcious food, generous napkins. A special thanks to the management for their understanding and giving me the opportunity to deal with a vehicle issue.