Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbus is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
383 reviews
5 stars
154
4 stars
61
3 stars
40
2 stars
35
1 star
93
What are people saying?
AI-generated from customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews mentioned declining food quality, including cold meals, incorrect items, and poor portion sizes.
Cleanliness
Several customers noted cleanliness issues, particularly in restrooms and dining areas.
Customer Experience
Mixed experiences with customer service; some employees were praised for their friendliness while others were criticized for rudeness.
Value for Money
Customers expressed dissatisfaction with pricing relative to portion sizes and food quality.
- PTPhil Taylor4 days ago1.0Ordered online a whole Chicken Caesar salad and got NO Chicken on it. Also, no fork (only spoon)...how many people eat salad with a spoon? Called store and was told I have to come back to fix. Asked about Rewards credit or other but was sold they cannot do anything. Paid by gift card so I can't dispute cost. Manager would not even talk to me. Poor service the employee who answered phone did not even apologize for the problem. Owner needs to do some training starting with the Manager!
- LOLisa Olszewski6 days ago5.0As always, Panera's food is delicious! Their winter autumn squash soup is definitely worth a try.
- RRRay RousOct 29, 20252.0Panera used to be such a good place to eat. They had the best rye bread with caraway seeds. The changes they went through really brought the place downhill. I still occasionally get the sourdough bread, or a pastry. But the prices are such that I only do that on occasion. My last visit I had to wait a long time for service. This trend towards kiosk orders is annoying.
- AAAndrew AbereggOct 15, 20251.0Food came a half hour late, cold, and incorrect. I understand missing a substitution or something small But ALL customizations were ignored and one was for lactose intolerance so the sandwich was inedible. An entire loaf of bread was missing Very disappointed, mostly because it was not busy and the employees didn’t even seem engaged so there is no reason to miss important simple instructions. Staff was friendly though
- AAAustinOct 6, 20251.0Slow and charged me for extra avocado but didn't give it to me.