Panera Bread

Reviews

• FA

  For the love of Animals

  Oct 15, 2025
  1.0
  Absolutely AWFUL. Came in, used the order tablet, charged my credit card and waited n waited, at least 20 minutes to find the order didn't go through. It was an awful experience and of course I was extremely right for time. They have never been particularly efficient but this was the ultimate in bad business practice.. Make the machines work!!!
• SZ

  Shawn Zhang

  Sep 8, 2025
  5.0
  good place to go for the price. Quiet at non rush hour. Air conditioner is a little too cold
• KK

  Kelsey

  Aug 31, 2025
  5.0
  The customer service here is wonderful. The workers are so helpful and cheerful and truly make it a great dining experience. The orders were prepared quickly and the restaurant itself was clean and well kept. Best Panera I’ve been to!
• ZR

  Zenab Muhammad Riaz

  Jul 22, 2025
  1.0
  I usually enjoy Panera, but I had a disappointing experience today during a rapid pickup. The app showed my food was ready, and when I politely asked a staff member (Nancy) if the order she called out was mine (it had an item I ordered), she responded very curtly with, “You’re not [Customer X], so?” — which felt unnecessary and dismissive. I showed her my app, which clearly said my order was ready, and she asked for my name. I gave her my first name and last name A (the first part of my full last name). She insisted there was no such order. After about a minute, she found it — listed under last name B, which is actually the second part of my full last name. When I explained this, she sharply told me, “Well, last name A is your middle name,” which was both incorrect and frankly rude. It’s not appropriate for staff to argue with customers about their own names. I understand that order mix-ups happen, but the issue here was the tone and lack of basic respect. A little patience and professionalism would have gone a long way.
• LB

  Lily Benor

  Jun 21, 2025
  1.0
  I’ve been coming to Panera for years and I am so disappointed on how things which I use to loved to eat when down hill, coffee , and the Asian salad I just had was just the stem of the lettuce cut up, no green lettuces, A little bit of nuts, no seeds and no cilantro at all. It was so disappointing and it cost $ 13.50 and the whole place has a smell like dirty rugs