Panera Bread

3.6
626 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chapel Hill is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
213 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Reviews

3.6
626 reviews
5 stars
267
4 stars
141
3 stars
57
2 stars
31
1 star
130
  • DS
    David Smith
    Oct 11, 2025
    1.0
    Disgusting, trash on tables counters, and floors, unsanitary.
  • PD
    Perry Davis
    Oct 9, 2025
    5.0
    Service is always friendly here and service is quick. Today on my visit Alana went out of her way to give me superb service🥰
  • CB
    Cherie Bowen
    Sep 6, 2025
    1.0
    This Panera has contracted with a predatory towing company, Barnes Towing, to seize customer cars, tow them and exhort them for $360 cash or $450 by credit card, minutes after they park in the Panera lot. I have contacted Panera Corporate and they said it is out of their juridiction and yet this Panera has an arrangement with a towing company that snatches cars within minutes of parking. I parked to patronize both Panera and its neighbor and never even got to go in Panera because my car was towed within 5 minutes of being there. I had to take a Lyft for $34 and then pay $360 to get my car and belongings back (including my medication). This was theft and ransom!! Horrible owner and towing company. I will never patronize Panera again.
  • CC
    Carl
    Aug 31, 2025
    2.0
    The Manager was the ONLY person doing right. I came in @ 10:45 a.m. for my Breakfast & Coffee I showed the order to the lady at the Cashier area after I noticed that my order wasn't at the Rapid Pick-Up station where it was supposed to be. I showed my order to the Cashier lady twice before the Manager came up for me to show the order to him once. Immediately the Manager helped me with my order & apologized to me which I appreciated. However, the lady at the Cashier needed more training & the Food Expeditor did nothing to help the situation because he was busy taking other orders. Starbucks certainly has BETTER CUSTOMER SERVICE THAN THIS. 😠
  • ZR
    Zachariah Rizk
    Aug 6, 2025
    5.0
    I’ve only ever ordered pickup from here but every time I’ve shown up the place is clean. The food has always been on time and I have never had any issues. I was reminded to finally leave a review to shoutout the employee called Fernando. I had placed my order incorrectly twice and he was extremely helpful in assisting me and made sure my experience stayed positive with the store. I would like to add that a lady on duty was much less patient with me but overall my experience still remained positive.