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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Nashville is here with warmth and welcome. Panera Bread. Food as it should be.
I went in and ordered an iced coffee. After filling my cup and adding cream, I looked around for sugar-free sweetener packets (like usual at my local panera location). Couldn’t find any, so I asked an employee. The younger guy with curly brown hair immediately hit me with the fake-sympathy “oh no, im so sorry we don’tttt” answer. The speed of response made it very obvious he didn’t even register what I asked, and just brushed me off. Also, 9 times out of 10 most places have sugar free packets. He didn’t even bother to check or offer any other options.
So I just said “oh it’s fine” and was just planned on leaving with unsweetened coffee. Then on my way out, I spotted the hot coffee bar… fully stocked with Stevia, Splenda, and sugar-free sweeteners. Exactly what I asked about.
All it would’ve taken was actually listening for two seconds and pointing me in the right direction. Instead, I left feeling like I got brushed off with mediocre service.
MD
Margarette Ann Dashiell
Sep 10, 2025
5.0
Always welcoming and peaceful. Love 90% of the menu!!
RM
Raymel Molerio
Sep 8, 2025
5.0
Las ensaladas y la sopa de brocoli sin dudas lo mejor.
KM
Keith Martin
Aug 28, 2025
5.0
This is an excellent place to get a sandwich and sometimes I have meetings here as well
MM
Miss Mag
Aug 8, 2025
1.0
Wrong order. Out of ingredients. Horrible customer service and bad management