Panera Bread

Reviews

• RA

  Rachel Ann

  Oct 14, 2025
  4.0
  I was in Monday night for an uber eats pick up order. I told the name of customer & the girl (her name tag said Ale) walked away & was packing food in boxes, didnt say a word. They were very busy & I saw 6 employees all working hard. After waiting about 10 minutes I asked Ale was there something they were waiting on. She replied "orange chicken". About 5 more minutes later I hear a girl cooking shout out orange chicken & pass a big bowl over. Ale scooped out a tiny amount out of the old bowl & put it on top the new & then exchanged bowls. It then took about another 5 minutes for her to get the full order packed & hand to me. It was a family order of multiple items in a box with a carry handle, it was very heavy & easily could've busted through the bottom so I made sure to hold it from the bottom & when I finally got it to the customer told them to be careful & do the same as I was handing it over. When Ale gave me the order she said Donovan which was the name on it & I asked is the powerade bottle they ordered in there?! Ale then looks at the receipt & then hands me the drink! No sorry about that or anything. However the man running the register had apologized for the wait while I was waiting. He is very friendly & good with people. Im not sure if hes new this was only the 2nd time ive seen him but the friendliest employee there. I realize they were busy & things can take longer but from watching during the wait I noticed they were not prepared for a busy evening. I saw things such as one girl getting in the way of another scooping food etc to get to go boxes stocked on her side. Thats something that can be done before the busy dinner hours! Also the cooks were moving fast so it appeared the people packing & serving food had waited to let them know more orange chicken was needed until they were out. Im normally sent in this location during the day & orders are usually ready. Im not sure if this was just a bad night but was rather disappointing.
• LT

  loyalty and trust

  Aug 24, 2025
  1.0
  the manager don’t care about costumer service my order was wrong i check it why not do it again if they make the mistake on the kitchen seriously u guys are lazy on top of that she put wrong my number for my points refuse too fix the issue was wrong with the people now this days costumer service us important do u job rigth
• LL

  LT

  Jul 31, 2025
  5.0
  Excellent service polite employees! Bagels, Muffins, Sandwiches, Soups and Salads. The coffee is perfect and tastes great! Al Very nice r Thanks Panera Bread Larry
• LU

  Lois Ushkow

  Jul 27, 2025
  1.0
  Took almost 1/2 hour to get my order to go , then was missing items , plus no salad dressing for the salad
• EJ

  Emmanuel Jernigan

  Jul 12, 2025
  5.0
  The soup was hot and tasty. My walnut cranberry chicken half sandwich was delicious. Next time I'm ordering a full sandwich.