Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,029 reviews
5 stars
528
4 stars
229
3 stars
91
2 stars
54
1 star
127
What are people saying?
AI-generated from customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, particularly in the bathrooms and dining area.
Customer Service
Feedback on staff performance was mixed; while some praised the friendliness and helpfulness, others reported rude behavior and poor service.
Speed of Service
Many reviews highlighted slow service, especially during peak hours, with long wait times in both the drive-thru and in-store.
Food Quality
While some customers enjoyed the food, others expressed disappointment with the freshness and quality of certain items.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
- JWJohn Wilcox1 day ago1.0Refused to give anything on veterans day saying they wont do it
- AMAshley M6 days ago1.0This is by far the worst Panera location. The store is always out of everything. The staff is rude and incredibly slow. I waited at the driveway through 10 minutes before anyone even greeted me at the window. I will never return to this location.
- EKElizabeth KubiakNov 4, 20251.0Do NOT use this drive thru. I have gotten trapped in this drive thru several times. I have learned my lesson. I have been stuck in this drive thru the past half hour not moving. Completely out of control!
- TTTaylor's TerrariumsNov 2, 20255.0Kailer was phenomenal. I had an issue with my online order and he made sure it was all better. Very grateful for people who go the extra mile when they don’t owe it.
- MHMelissa HollandOct 25, 20252.0This Panera is gross - the floors look like they are rarely cleaned and the bathrooms are disgusting.