I don't normally write middling reviews of places, but my family and I had such a strange experience at Panera. The service wasn't terrible, but everyone felt disinterested and disengaged, and we were only one of two groups in the place; at one point, the server completely spaced out while I was placing my order, and I ended having to repeat it. I don't mind repeating myself if someone doesnt hear me or it's loud. In this case, the person just broke eye contact and went somewhere else in their head. The rest of the staff interactions were similarly bizarre or off-putting. It seemed like no one wanted to be there and no one was happy to have customers.
The food was.... fine? Although, we weren't asked the usual options of bread/chips/apple with our order, so we had just SO MUCH bread. It didnt taste particularly fresh, but nothing tasted especially bad. It was just sort of... there?
The whole vibe in the place was weird. There wasn't much energy other than the energy you get when you can tell someone is annoyed by your presence.
I hate leaving a bad review, but my wife and I couldn't help but remember to each other that Panera used to be a place that had great food, great service, and an atmosphere so awesome that you used to have to wait for a table. It doesn't feel that way anymore. Hopefully they can turn it around?
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J. Adriana Escobar
Sep 4, 2025
For nearly $20, I expected a meal that reflected the quality Panera is known for. Instead, it was one of the most disappointing takeout experiences I’ve had in a long time. The sandwich I received was incredibly underwhelming—there was barely any protein, and several of the listed toppings were missing altogether. It felt hastily thrown together. Worse, the soup was clumpy, had a strange texture, and tasted like it had been sitting for far too long. It honestly felt old. Not sure what’s going on, but definitely won’t be coming back.
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Salome Escobedo
Aug 29, 2025
I always like their sandwiches. Delicious. However the strawberry basil lemonade was too sweet.
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Felipe Costa
Aug 23, 2025
“I really loved Panera Bread! The food was delicious, the atmosphere was cozy, and the service was great. I’ll definitely come back
My coworker and I walked in to order lunch, it seemed a little busy but not crazy. After standing there for 3-4 minutes a blond women with a pierced bottom lip looks at us and said “WE ARE NOT TAKING ANY ORDERS RIGHT NOW” she was very angry about it. My coworker then said “like at all?” She ignored him and then he asked again the same question and she said “CORRECT” again very angry. No wonder this place has a low percentage of happy customers. She need to leave a get a job without helping others!