Panera Bread

Reviews

• BT

  Benjamin Tromp

  6 days ago
  1.0
  Worker was rude
• MC

  Madison Clarke

  Oct 28, 2025
  5.0
  I got a sandwich and it was covered all over in copious amounts of ground black pepper. Both slices of sourdough bread? Coated in pepper. Fixings? Coated in pepper. It was enough black pepper to cause discomfort with every bite. The sandwich was literally bleeding black pepper. I did not order pepper. The sandwich does not come with pepper. It was almost hilarious if not for the fact I spent real money on the completely inedible, peppery sandwich. To be clear: I have never had this problem with any eatery, restaurant, or cafe before. I guess someone either got fed up with their job or got bored and started experimenting in the kitchen or maybe they were just plain confused. I didn’t ask for salt or pepper. So why all the pepper? It was a decent sandwich, apart from the copious amounts of black pepper, which I had to scrape off. It was impossible to get it off the soft sourdough, so I had to deconstruct the sandwich and just use my stale baguette as bread. I was hungry, so I ate it, but the taste of pepper was still burning my throat. Anyway. A note to whoever made the pepper sandwich; I give you five stars, because it had the potential to be a great sandwich. I know you work hard. But please do not grind black pepper until the sandwich is utterly covered in pepper, especially when the customer didn’t ask for pepper. Pepper is very strong. And too much of it makes any sandwich inedible. I am not mad at you, as I’d never been to this particular Panera before, I am just extremely confused. Thank you for making my sandwich, I might return again, but I mean… the amount of pepper that was on the sandwich could have caused someone a lot of discomfort. I left this honest review and report of the incident because regardless if this was just plain confusion, a genuine attempt to make a good sandwich, or an attempt at hurting someone or the Panera itself by making a bad sandwich covered in extreme amounts of pepper (I hope not), maybe this Panera should take this as a learning opportunity and also as an opportunity to treat their employees better. In this economy, employees deserve to be treated better anyway. So regardless what happened that led up to this inedible pepper covered sandwich being served, you never know which customer will get a pepper covered sandwich and immediately assume the worst, or the best in an employee or your business. If management should care to make improvements, I’d just start with reminding everyone that pepper is strong, that copious amounts of pepper make sandwiches straight up inedible, and less is more. That’s not forgetting that I didn’t ask for pepper in the first place and I paid for a sandwich that was supposed to be edible. Treat your employees better! Maybe this was a simple mistake. But just let it be known that being kind and constructive with criticism has ripple effects and it has the potential to make everyone happy. I was still content with the insanely peppery sandwich in the end (my stomach still hurts), but I tend to be forgiving and maybe someone else wouldn’t have been.
• CB

  Chana Bursztyn

  Oct 21, 2025
  4.0
  There was no decaf coffee when I arrived at 7 pm, but they made an entire fresh pot of decaf for me at that time of the evening. That’s special.
• VM

  Vicheth Mien

  Oct 2, 2025
  1.0
  Was cheated in my order. Ordered pick 2 and wasn't given my 2nd item
• GR

  Genevieve Reeker

  Sep 19, 2025
  1.0
  I ordered a bread bowl and Mac and cheese and the bread wasn’t even cut to put in the Mac and cheese. Also my Apple was green. Why is my apple green? Also forgot my drink and brownie bro that’s crazy. Thanks… FOR NOTHINGGGG 😭