Panera Bread

Reviews

• KR

  kathryn reed

  6 days ago
  1.0
  14 minutes in the Drive-Thru before you get to order. And now 10 minutes and still I'm not through the drive-thru to pick up my food. And at 8:00 a.m. after 2 hours of being opening you're out of everything bagels. So whoever your inventory and purchasing person is they really need to re trained. 2 hrs and your out.. Your employees and your managers need to remember and realize that the customers we're here to make your paychecks without us, you don't have a paycheck. This door needs to be reviewed and looked over. You need new management and nudes staff or everyone needs to be retrained. So I get to the window now and she repeated my order and then she asked me oh is it toasted ?? when I said five times when ordering it that I wanted it toasted. I'll go back to the one on University. They've got their act together over there. This store does not!!
• CW

  Cricket White

  Oct 14, 2025
  1.0
  order a turkey bacon bravo and the bread is old and crumbly. the bacon is horrible. the sandwich is just thrown together and sloppy. 9.50 I just wasted...never again...Panera used to be so much better than this...they have definitely fallen off.
• RM

  Ryan M.

  Oct 12, 2025
  1.0
  This location is in trouble! The staff member taking our order was extremely slow and quite frankly didn’t know what he was doing. He kept having to get the manager for help. After ordering 4 meals I noticed the total was over $90, which was way high. We had the manager read back our order and there were multiple errors. Once corrected, our total was $56. Later, our food came out. Several sandwiches and Mac and cheese dishes were cold. Staff were not friendly. Afterwards, I was no longer surprised that the restaurant was nearly empty.
• DL

  David Lyons

  Oct 8, 2025
  1.0
  We have eaten at various Panera Bread locations around the country (the one in Salina, KS is consistently amazing), however THIS location is a joke. I say this because EVERYTHING was unacceptable… Both salads had soggy/wilted/rotten lettuce!?! My French Dip sandwich was greasy and the French Onion soup was the exact same sauce as the dip for the sandwich. Ironically I’ve had French Onion soup at two other restaurants in the past week and they were both 100x better tasting. Even my wife’s Chicken Noodle soup didn’t taste the same? I have no idea. Our entire group was disappointed, not just one person or one dish. We will not be back. All of us were so disappointed.
• SC

  Sara Ceriotti

  Sep 29, 2025
  1.0
  This place is horrible. I don’t know why I keep giving them chances to surprise me. The drive thru takes FOREVER, even placing an order online. The customer service is mediocre at best. And instead of refunds for bad service or food, you get Panera credit. No, thank you.