Panera Bread

Reviews

• KK

  Kristine

  1 day ago
  1.0
  I went to this location 5 times in the past 2 months and they were out of baguettes every single time. I am confused how a place that has “bread” in their name is somehow out of bread every time I go. Unless they plan on changing their name to Panera Chips I would not recommend.
• AA

  Allie

  Oct 13, 2025
  2.0
  Portions have shrunk and by the afternoon they are out of lots of items. I love there salads and sandwiches however.
• BC

  Bret Cook

  Oct 7, 2025
  1.0
  As a little background info, I get bagels here every 2 weeks to have breakfast at home every day. My review here is not of my experience in one particular instance, rather a collection of experiences over the course of a few years. I used to have to order from the Panera in the Boulevard Plaza, but when a Panera was opening in the Town of Tonawanda, I was excited to have one nearby. There was nothing to prepare me for the repeated minor inconveniences that, over the years, proved to be a big problem. By far, the biggest problem is how they slice the bagels. The way they slice these bagels is absolutely unhinged. The cut either gives one side of a bagel at 1.5 inches and the other 0.5 inches in height leading to a bagel not even fitting a large toaster slot, and the other side being burnt to a crisp, OR the bagel is cut through the top of the bagel, diagonally down through the bottom of the bagel. This second option is the most dangerous one because I have to manually hand cut and there's no telling when the blade will slip through the portion that actually cut. I seriously do not understand how they have the machine set up to cut these bagels, it must never have been maintained in the last decade to perform like this. The next grievance that I have is that they do not separate work spaces to prevent cross contamination. I understand that everything bagels are probably the most popular type of bagel, but the absolute last thing I'm interested in is eating a blueberry bagel and tasting a chunk of onion that was stuck to the bagel because they either don't clean their surfaces/trays when they are dirty or change their gloves when they are soiled. This is disgusting and you should be better about this. I wish this wasn't an issue with literally every single order I've gotten from this location Lastly, and the straw that broke the camel's back leading to this review, is that for the past couple months, the orders are never right. Every order the last 2 months of a baker's dozen of bagels, we received 10 bagels instead of 13. That's 77%, which is not a passing grade in real life. It's basically a 23% tax on the food we paid for Ridiculously unacceptable. Additionally, it seems like the staff can't read, and don't know what their products look like. So many times the blueberry bagels were substituted with cinnamon raisin bagels, which may look similar at a glance but is either due to disorganization of the crew, or they are trying to pass it off with a similar look alike just long enough to have the customer leave without noticing. Both are problematic. And today, the blueberry bagels were substituted with Asiago bagels. If you are having issues keeping blueberry bagels stocked, maybe make those preparations for the future instead of just substituting with another flavor that you have too many of. And if you must substitute, please just substitute with a plain bagel, which is the base of every bagel and, while more boring, I'm guaranteed to actually like the flavor (since every other bagel is made from it). One time I was unable to get my order in at this location for one reason or another and had to order from the Boulevard plaza location instead, and every part of that order was done to perfection, I was actually agog. Maybe you need to bring in a manager from that location for a retraining session or something. I know how this sounds like just some guy complaining about some part time workers that don't get paid enough to care. But this is actually massively the fault of the management. So to management, maybe you need to be paying your staff enough to care, and if not, maybe the staff should unionize. Be better.
• PS

  Pam Schurter

  Oct 4, 2025
  1.0
  Ordered a u pick 2. Bread was stale. Way too much mayo. Maybe they were hoping the Mayo would soften the bread. Baguette could break a window it was so hard. The broccoli n Cheddar is usually amazing but today it tasted like Kraft cheese slices melted with next to no broccoli. Mark my words this will be my last time at this location. For the price I expect exceptional food n service. Never again
• DD

  Dave Dombrowski

  Sep 30, 2025
  2.0
  We ordered two meals and waited nearly 30 minutes. And what we wanted order, theydidnt have some of the items (ex. rolls) The Dining Room floor was filthy with crumbs, beverage glass lids and napkins. The Manager just walked around, went out to vape and came back in to walk around. How can he not notice any of this.It appears the kitchen workers, when there not being lazy, concerned more with on line orders than in house customers. This use to be one of the best Panera"s in the area. What the hell happened?