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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread City of Industry is here with warmth and welcome. Panera Bread. Food as it should be.
whenever i order through the drive through or mobile order they have the biggest attitude ever. it’s like they hate being there. i’m afraid to ask for anything because i know ill be faced with an attitude
LM
Lin Morris
Aug 18, 2025
1.0
The food isn't bad, if you get your food at all. Double-check your orders, because the app is buggy and the employees don't care.
Had an issue with my order due to a bug in the app that removed all the ingredients from a sandwich when it was changed from a whole to half sandwich. Didn't notice the changes until I got home and saw that they had opted to just give me no sandwich and still charge for it. The manager insisted that it's never happened before, so it was us and not a bug. He repeatedly told us we were the ones who customized it to just be "cilantro" (which they hadn't given us either).
Easily found reports online of the same bug from as long as a year ago, with one person even screen-recording themselves recreating it. We got our money back, but this location apparently has no interest in acknowledging the issue, much less preventing it from happening again.