Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
871 reviews
5 stars
437
4 stars
193
3 stars
94
2 stars
49
1 star
98
- CJChala Jones1 day ago5.0Such a great experience through a crazy rush !! waited in line for a while but your associate Carina definitely made it worth the wait. She is kind, informative and patient (i couldn’t decide what i wanted after all that time lol) BIGGGGG Shoutout to Carina. Will visit again soon :)
- RBRic Brooks2 days ago1.0Really dirty restaurant. My breakfast sandwich was microwaved! Not actually cooked or warmed in an oven. Horrible experience. Really gone down since I was here several years ago.
- RHRachel Harris6 days ago1.0They have roaches. Tables were dirty and dishes were overflowing in the return. Gross. Very curious what the sanitation rating is.
- ADAlma DominguezOct 1, 20251.0DON’T GO OR SPEND MONEY HERE! I never write reviews but everyone needs to be informed. I gave this Panera multiple chances, and both experienced were terrible. The first time (2 years ago), I ordered through the mobile app. When I arrived, my order was not ready and when it finally came out, it was wrong. I decided to give them another chance and placed an order the night before for rapid pick up. When I arrived, my order was not there. I told an employee, and when he asked a coworker to make an iced latte with an extra shot (THAT I PAID EXTRA FOR), she rolled her eyes while I was at the front of the counter. Completely unnecessary attitude, especially when all I was doing was picking up my food I had already paid for. When I finally got my meal, it was wrong again. I paid extra for additional items on my sandwhich instead I got a bland , incomplete sandwhich with just an egg, tomato, and chicken. Not what I order and definitely not worth the money. Also, if someone unhoused took my food, that’s one thing and understandable but what is really frustrating is that this location does not seem to keep track of whether your order is actually there or stolen. There’s zero accountability or communication around it, which adds to the disappointment. This location needs better customer service, staff training, and accountability. Customers should not have to deal with attitudes, repeated mistakes, and being charged for items they don’t receive. Save the frustration and get food somewhere else like Stella’s.
- LVLesley Pishdad - Realtor Richmond, VASep 30, 20253.0I don't like writing negative things about businesses because I do understand everybody can have an off day. However when it takes you 25 minutes to get your coffee and it was made wrong...something needs to change. I normally have nothing but nice things to say about Panera but unfortunately this location has been in Decline the last four times I've been in there. Because like I said I try to give people the benefit of the doubt. But I think I will just have to find a different location.