WB
William Buckingham
Oct 6, 2025
Two half sandwiches 1/2 cup of tomato soup two drinks $30. Basically a serve yourself place. People friendly but what do they do and then they ask for a gratuity. Very cold temp.
Had one cashier running around doing everything while two (managers?) were back chatting.
TH
Thomas Heinz
Aug 23, 2025
Planera Bread ist die Alternative zu allen anderen. Brot, statt Pancake. Bowl statt Würstchen. Viele Kaffeesorten soviel man möchte. Nur das Mobilar und die Sauberkeit, besonders in den Restrooms muss hier verbessert werden! Außerdem war die Milch und eine Kaffeesorte alle und wurde erst nach unserem Aufruf gefüllt.
HL
Hinkal Lohar
Aug 9, 2025
I had ordered two soups and a half sandwich-half salad. My biggest mistake was to trust them with my order. They completely missed the salad and gave me a full sandwich. When I took this to the cashier, she said, "I don't know why I did that, let me grab the manager." And the manager came back only to place a new salad order, which was disappointing (and money-robbing, tbh). I told them I didn't want the salad anymore and asked to have the chips replaced with baguettes. She said they didn't have them anymore. I asked if they had any other bread, and she flatly said no. I have never had such a horrible experience at Panera before and definitely am not coming back to this location. Seriously, it's not like I came at the last minute to place a huge order and still got treated like this. The manager's face clearly showed she was either racist or hated her job.
Would give zero stars if I could.
Our order was completely wrong, and the experience at the drive thru was just as disappointing. The woman at the window (08/2 @ 6pm) didn’t say a single word not a greeting, not a goodbye just shut the window in our face. I even made the effort to say, “Thanks, hope you have a good night,” and got absolutely nothing in return.
It was obvious the order was incorrect, and frankly, it felt like she knew and didn’t care. If customer service isn’t your thing and it clearly isn’t maybe consider a role where you don’t have to interact with people at all.
To the Panera manager: I strongly suggest reevaluating your hiring process. If this is the level of service being allowed at your location, it’s reflecting poorly on the brand. Do better.