Panera Bread

Reviews

• RP

  Rick P

  Oct 15, 2025
  1.0
  I ordered breakfast for me and my wife. The lady preparing and serving the breakfast with her nasty attitude had put the wrong order at the delivery counter. Knowing that it was not what I have ordered after waiting for 5 munutes, instead of her checking my name to verify what I have ordered to make sure everything was OK, I was the one who kindly asked her where is my order? She replied with her nasty attitude, if it's not the one currently in the counter, go ahead and check the shelves on the side while knowing there wasn't any other orders on the shelves because there wasn't any other customers waiting to be served. Another lady came, followed the protocol asked me for my name and was able to quickly confirm that the two sandwiches waiting at the counter, one of them was not mine. She finally prepared the 2nd sandwich for my wife and I, myself had to eat a cold sandwich which has been there the first time since the beginning next to the wrong sandwich giving me the impression that was an order for a different customer. If she would have just verified what I ordered since like the other lady did at the end after being standing there the whole time, all of this could have been avoided. We all make mistakes, but a customer service employee with a nasty attitude change the whole perspective and give you the impression that malice was present.
• JF

  Joel Frost

  Oct 14, 2025
  5.0
  I love that you can get a soup and a half of a sandwich as a meal. I seem to always go for that. It's great food and the staff work hard to keep the food coming out while not loosing any quality of the meal they serve!!
• DS

  D Sans

  Sep 28, 2025
  1.0
  I placed my order with the cashier and when I got to the window, I’m waiting and I’m waiting and I’m waiting 15 minutes. Go by my food still not there other food goes up people that came in after me to my surprise. My daughter saw our name on the bag and they packed it to go. I told the gentleman can he please make my order because we did not ask for to go and he said well it’s gonna take a little time 10 minutes later. I’m still waiting for my food my soup that’s all he had to get. I asked him if I can have the soup that was in the bag to get started due to the circumstances he said no, and he proceeded to throw it out. Very, very upset I stood there and said I can’t believe you just did that so I’m still waiting for my food then he gives me my food half empty bowls with very small pieces of bread on there mind you I bought a bowl of soup supposed to have almost a half a loaf of bread I asked him to put more bread on there and he gave me a look very disappointed. This is not the first time. I don’t know if I want to return to this place by the way the soup was cold because he skimmed it off the top I guess just to piss me off. He was very rude and nasty and then there was another worker there that was giving me a star jam. How dare they? I pay good money for this food almost $20 and this is how I get treated I really want to speak to the manager. I think I will proceed tomorrow to speak to the manager. this was on a Sunday like 4 o’clock. It happened yesterday.
• AL

  Aira Lamberty

  Sep 24, 2025
  1.0
  I literally ordered soup and legit got 1 noodle and 3 carrots. Like what? Awful.
• DF

  Dennis Fahey

  Sep 13, 2025
  1.0
  Stopped frequenting this Panera for over a year as the order accuracy was terrible. Gave them another chance tonight and guess what? The order was wrong. I guess by "you pick 2" they mean you pick two and we will give you one of them. Won't ever be back now.