MC
Matthew Aubin Cooper
Sep 16, 2025
It is no hidden fact, that Panera bread is extremely expensive. Sure, they have their competition here in town; they are also expensive. However, the staff in and of itself at this location, is truly poor. Poor Customer Service, poor training, poor sanitation, and overall makes your experience negative.
I view this location as a simple coffee spot to do a business meeting, studying or maybe a Bible study. That’s what we’ve used it for multiple times on the inside; however, their drive-through is absolutely dreadful. One of the longest weights of any fast food place you will ever visit. Overall, the food quality is consistent and their coffee selection is diverse. The quality of said items items varies.
I was leaning towards a three star rating, but based on multiple experiences, including some poor judgment calls by management team, I am forced to give them a two star. If I was judging it purely on the food, they are a three star establishment. If I’m basing it on the sit area, and the atmosphere of the needs mentioned above, they’d be a solid four star. When you can pile everything together and take consideration the staffing issues, the friendliness and speed of ordering, it goes downhill quickly. Not to mention, I feel like they never use their expedited shelving for pickups, primarily because by the time you get there, the orders are never ready. End of rant.