Panera Bread

Reviews

• TM

  T M

  Oct 16, 2025
  2.0
  My order wasn’t ready when I arrived. Had to wait 10 minutes. No one greeted me upon arrival or said a word to me. I went back to the counter where the dining in customers pick up their food, to see if it was almost ready. No one in the kitchen acknowledged me. My salad was missing the avocado and they ran out of the dressing for the salad. They gave me ranch instead. The employees were working in slow motion & looked like they could care less. The bakery display case was a mess; looked like raccoons ransacked it. Every time I come to this Panera location they are out of this or that. The last time I attempted to dine there, they were out of every single soup. We ended up going somewhere else.
• LC

  Liam Cook

  Sep 13, 2025
  4.0
  I came in for breakfast yesterday morning. I was missing a couple of things, so naturally I go to the counter to ask for the things. This young lady in a orange hat had dropped what she was doing IMMEDIATELY to ask what I needed. When I told her she apologized nicely, and got me the stuff I was missing just as fast she also asked how the restaurant can improve for the future! Most of the other times I've been here I was ignored, but she noticed me and acknowledged me. I hope this store continues to improve. I will come by again!
• SS

  Shanna Scarth

  Sep 10, 2025
  2.0
  The portion sizes for the cost are a joke! Bought food meant to feed 5 and left two adults and a child still very hungry!
• WS

  William Sparks

  Sep 4, 2025
  4.0
  I have only ever been to a Panera Bread location twice before, and this was my second time here. Tonight, I had a very good service experience. When I walked in, there was two ladies who were being helped by an associate. After they paid, the associate left the front counter, even though I was standing next in line. After a few minutes, I started to think about leaving. An associate who was about to leave for the day, came up to clock out. She saw me waiting and, instead of leaving, helped me with my order. Awesome customer service! I didn't get her name, but that associate deserves a raise.
• LH

  Lynly Heiden

  Aug 15, 2025
  2.0
  Disappointing Experience at Derby Location I recently visited the Derby Panera Bread with my family—a group of eight. While placing our order, the staff member assisting us (a woman with red hair) came across as somewhat abrasive, giving the impression that we weren’t entirely welcome. It wasn’t a major issue, but it did set a disappointing tone for the visit. After we finished our meal, I approached the front counter to ask if they had a to-go container for soup. The same staff member handed me a clear bowl that looked more suitable for salad. I asked, “Is this for soup?” and she responded curtly with, “Your guess is as good as mine.” I was taken back by the rudeness of her reply and didn’t catch her name, though I wish I had. Just before she returned with what appeared to be the salad bowl, I made eye contact with another staff member and we exchanged polite smiles—just a simple, courteous moment of human interaction. I’m not sure if he saw what happened next, but it was a lot to take in. Afterward, I returned to my family, and one of them mentioned that to-go bowls were available at the pickup counter. I hadn’t seen them earlier because I was playing with my nephew for his birthday when our food was brought out. I went over and found a to-go bowl, but there were no large lids available. I asked the same staff member who had smiled at me earlier—a man with long grey hair—and he was extremely helpful and friendly, just the kind of service you hope for every time you visit. Overall, it was a disappointing visit. I hope management will take steps to improve customer service training so future guests feel more welcome and respected.