Es la primera vez que vengo a esta localización tardaron más de 20 minutos en entregar mi comida he ido a otras no pasan ni 15 minutos cuando esta listo aparte q vi menos cantidad de sopa de brocoli 😌
OS
Oliver Steinmeier
4 days ago
Someone needs to rethink the process. Panera wants you to use the self service order terminals, so we did that. $30+ for two sandwiches with lemonades. The terminal then told me to get my cups from the service counter. The cashier there told me that the drinks would come out with the food. It took 14 minutes for the two sandwiches and the cups to appear in the pickup window. In virtual all restaurants people get to enjoy their beverages while waiting for the food. Here... No.
And the terminal had the galls to ask for a tip for the staff... for what exactly? I was doing all the work except for preparing the food (entering the order, picking up the order, filling my drinks).
TG
Temecia Garcia
5 days ago
They forgot an item in my order. I called and was told that because I left the restaurant that I couldn't get compensated. It was their fault, not my fault. I called corporate.
My family has been patronizing this Panera Bread for years and we liked it very much. Sadly I have seen the standards of this site sliding to a low that is no longer acceptable. First of all, it’s obviously short-staffed, especially during the busy hours during weekends. Only 2-3 employees are visible running around like maniacs doing the cleaning the floor, bathroom, coffee machine and desks, on top of rendering the food to the waiting customers. And quite often, orders are running late. This site used to have an open dinning area at the side door but it’s gone now and I suspect it’s for the same reason. Second, service quality goes to the sewer. I have a few unpleasant experiences of missing items or wrong items in my order but today’s incident just crossed a line - they didn’t put a lid on my soup and it spilled out in the paper bag and leaked everywhere. Check my photos. Third, they allow unwanted solicitation inside. Two weeks in a row during the weekends I saw a man on a wheel chair going around inside the restaurant soliciting from customers freely without being confronted by any employee. Apparently this is not an acceptable business practice anywhere in this country.
Hate to give a one star to a restaurant I love, but someone gotta say something. Consider it as a wake-up call, very much please.
Visited back in May for Mother's Day and had a very pleasant experience. This place is more about the people you're with, spending time together, eating and conversing. Even a great spot to be alone... and I like that you serve your own drinks.