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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Libertyville is here with warmth and welcome. Panera Bread. Food as it should be.
I am writing to report an extremely unprofessional and unpleasant experience during my recent visit to your Panera location. While waiting, I observed an older, short woman with blond hair, identified as Olga, treating her colleagues with unacceptable disrespect.
She was repeatedly heard making demeaning comments, including telling coworkers to "shut up" and publicly stating that they were "dumb" and incompetent at their jobs. This behavior created a tense and negative atmosphere, which is highly disruptive to a customer environment.
Furthermore, when I made a simple and necessary request for a clean spoon, Olga responded with visible annoyance and an abrupt, rude demeanor. The combination of unprofessional conduct toward staff and poor customer service made for a very disappointing visit. Respectful communication and basic courtesy should be standard for all employees.
CJ
Chris Jewitt
Sep 13, 2025
5.0
Staff was very pleasant and the service was great
JE
Justin Eberhardt
Sep 9, 2025
1.0
panara serves nasty packaged food. if you want good food go next door to the locally owned bagel spot.
SO
Savina Ori
Aug 31, 2025
5.0
Best Panera ever!! Food and staff have always been amazing and so helpful!
My car broke down yesterday and the manager herself came out and helped me jump start my car along with her cook! You cannot beat that kind of service!