Panera Bread

Reviews

• DS

  Dan Stege

  Oct 29, 2025
  5.0
  A healthy post-run refill (plus extra!)
• RR

  Rachel

  Sep 30, 2025
  5.0
  Super friendly, great food
• SC

  Scott Cahala

  Sep 14, 2025
  5.0
  Food was good. Staff was great. I will come again
• SM

  Sophia Kintis Menendez

  Sep 14, 2025
  4.0
  This Panera is great! The food is pretty good. The service was great, the tables and chairs are clean and they were fast getting the food out. However the bathrooms where average.
• AC

  Amanda Castellanos

  Sep 12, 2025
  2.0
  Don't EVER order delivery through the app. It is a complete nightmare and the management is unwilling to rectify it. I ordered delivery through the app and was waiting for my order that never came. I discovered they use third-party delivery through DoorDash. It turns out my Dasher canceled my order. I called the store and they said there was nothing that they could do and I would have to call DoorDash. Wanting to assume the best, I contacted the driver and she claimed her car broke down and there was another dasher on the way that will be there in 20 minutes. Twenty minutes passed and no one ever came. I called DoorDash and basically said the Dasher lied and there was no one on the way. They were very gracious and resubmitted my order and assigned it to another dasher. I saw that two dashers had came to the store to pick up my order, but my order was canceled both times. I called the store and the woman I spoke to claimed there was no way they would remake the order unless I called DoorDash and they could submit the order back into the Panera system. In my opinion, this is poor customer service because I had called and she was aware of the situation. I expressed to her I had hungry children at home that were waiting to eat. She said there was nothing she could do and they would not remake it unless I called DoorDash. I called DoorDash and they said they were not able to do what the employee was requesting. They contacted Panera customer service, who were very gracious and offered me credits towards my next visits. There is either serious issues with the app that need to be addressed or employees need to be more knowledgeable about how to actually fix these issues for the benefit of the customer instead of sending them to play phone tag trying to rectify the problem. I will be taking my concerns to corporate and won't be coming to this store again until I have the assurance they will be more solutions oriented and customer focused should issues arise in the future.