AF
Amy Forrester
Oct 16, 2025
Ordered at drive thru. Gave us wrong sandwich. The other sandwich had very chewy and fatty chicken. Was discusting. The wrong sandwich they gave us was old and soggy. So discusting. Quality at this location is horrible now.
AA
Amanee Albaram
Sep 24, 2025
I’ve always trusted Panera and appreciated their food for being fresh, healthy, and clean. Today, however, was different as I unfortunately found a bug in my meal. Very disappointed ☹️
I get lunch rushes are tough but I ordered my food at 120 for a 215 pickup through the website. Food wasn't even being prepared till 215 and didn't get food till 245p. What was even the point of ordering ahead?
LB
Linda Bowes
Aug 23, 2025
Went with a friend who liked it. Me, not so much. Noisy, music too loud. Not like Panera used to be. I'm a chicken salad afficionado and theirs was tasteless. Cookie was good. Staff was efficient and the clean up crew was very friendly.
i've ordered from here on multiple occasions and i've never had the horrible experience i see many others on here having, but it also hasn't made me eager to go back. however, as a doordash driver, picking up from this panera is uniquely terrible. while this new store was built with rapid pick-up shelves, the staff no longer place them there, probably due to theft, which makes sense but they keep them at the counter where people are supposed to pick up their in-store dining. the problem is that everyone working back there is there to do another job, namely preparing food, and there isn't anyone to ask whether one of the many orders there piling up on the counter is the one you're waiting for unless you're prepared to be rude and interrupt someone doing their job. but no one will ever acknowledge you, a person, an actual human being, standing there for a reason and not just because they had a spare 15 minutes to kill and felt like staring down some panera workers in the middle of the day on a wednesday. and to add insult to injury, panera's policy for preparing their orders is to mark them as 'ready' before they're actually ready to 'clear their stream' (to quote a panera worker) but the thing about doordash drivers is we aren't paid by the hour, we're paid by the order and we can turn down as many offers up to 100% of offers, so we have calculations to do when we decide to accept. doordash will tell us if an order is ready which makes us more likely to accept an offer knowing we won't have to wait an additional 5 or 10 minutes or more so panera's policy is essentially lying to doordash drivers and almost literally stealing money from their pockets by deceiving them into making them their the order they've been offered is ready when it actually isn't. i encourage you not to order from panera if you are someone who does actually care about doordash drivers and to pick up your food yourself if you do feel the need for some truly mid food.