Panera Bread

Reviews

• TJ

  Tracy Jennings

  Sep 30, 2025
  1.0
  I'm a frequent customer at this location, visiting about once a week. Unfortunately, my recent experiences, particularly with the staff handling mobile orders, have been consistently disappointing. The employees and management appear unhappy, unwelcoming, and their body language comes across as rude. A simple smile or a polite greeting would make a world of difference. It's disheartening when the people who are the face of the business seem so nasty. Today, I felt compelled to say something, as the negative vibe seems to start with the leadership and trickle down. It's a shame that what should be a pleasant experience is soured by such a lack of basic customer service.
• JU

  Jair U

  Sep 17, 2025
  1.0
  I paid for a bowl size soup and they give you a cap size content. $5.99
• CM

  Carol Mitchell

  Aug 26, 2025
  2.0
  My souffle was mushy on the bottom. Help was so, so. At least someone is cleaning the tables again so you don't have too. BEST PART OF THE VISIT!!
• KB

  KeiWana B.

  Aug 22, 2025
  1.0
  While looking for a seat with my family, we found all the empty booths were not clean and located one mostly clean half booth in the rear of the store. While walking to our table, I heard someone say “I want you to understand I can fire you right now but I not going to”. I looked over to see what appeared to be two members of the management team counseling a team member at an adjacent table. The counseling went on for about 10 minutes and the entire conversation could be heard without trying to listen. The woman, later identified as the General Manager, had absolutely zero tact in her approach over an apparent uniform violation (wearing the wrong hat). Having served in a managerial position I understand the importance of the little things, but I also understand the importance of the approach. Though I don’t know the context, she told the employee that she is scared of him sometimes. The entire patio was empty and it was only about 80 degrees outside, a much more suitable place to have this conversation. The end of the counseling was filled some personal remarks about previous employment and future plans for a management role. These seemed very insincere and an attempt to soften the overall tone. The employee sat there and was quiet and respectful during the meeting. I approach the employee after the meeting ended in an attempt to provide words of encouragement, at which point the GM interjected and denied any wrong doing, being dismissive of my point of view. Having to listen to this counseling session and the unprofessionalism of the management team caused me to lose my appetite and I didn’t even touch my food. I won’t be back to Panera.
• SQ

  Samone - - No Longer Qualified

  Jul 12, 2025
  1.0
  So, I walked around the restaurant for the ideal seat to enjoy my breakfast and almost all of the open tables were filthy, one even had what appeared to be milk on it. I found the MANAGER (I won't put her name, but she's a blond woman wearing a turquois plaid shirt) after asking a couple of cashiers (who seem like I asked to speak to a naked unicorn) 😳😳 and she ACTUALLY told me that "her staff that cleans won't be in until 11am". Don't bother stopping here to dine-in unless you're willing to sit in filth or clean your own table...... or maybe wait until after 11am 🤷🏼‍♀️