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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Abingdon is here with warmth and welcome. Panera Bread. Food as it should be.
I’m writing to share a concern regarding my recent visit to your establishment. While seated and waiting for my food, I noticed an insect crawling across the ceiling area above the dining space. I discreetly informed one of the staff members, an employee named Jen, in a calm and respectful manner, hoping the issue would be addressed promptly.
However, I was surprised by the response. Jen looked at the insect but did not acknowledge my concern or take any further action. There was no follow-up, explanation, or effort to reassure me as a guest.
I understand that unexpected issues can arise, but how they’re handled makes all the difference. For your reference, I have attached a video of the insect in question.
I’m sharing this feedback in the hope that it leads to improved attentiveness and cleanliness standards moving forward.
SS
Steven Schwartz
Jul 17, 2025
5.0
Good food
CM
Chu Mai
Jun 24, 2025
1.0
Food is good but employee not professional, not go back.
XT
Xavier Tren
May 26, 2025
5.0
Last week when I went in here the staff was really nice and everyone was very pleasing! That day I had a bad day because I was stress with something. Nevertheless the staff and the boy in cashier who was wearing black glasses and a different polo from the other workers and I think he had a necklace on that was very shiny..? He was so nice and very pleasing and very positive! He definitely needs a raise! From what I saw while I was waiting in line for my food he was the only cashier that time and there was a very long line of people trying to order. He looked so stressed but still managed to smile and take orders!! And very fast too! KEEP UP THE GOOD WORK!