Panera Bread

Reviews

• AN

  Ashley Nicole

  4 days ago
  2.0
  So idk if he’s the manager or not but he really thinks he’s funny. I order a bagel sliced and slightly toasted well he tried to say it was slightly toasted the left side I would believe but the right naw cuz both ar hard as a rock to where someone with no teeth can’t eat it cuz the outside of it hurts their gums do to been hard for then the replacement is soft and he swears it went in the toaster
• GM

  G M

  Sep 24, 2025
  1.0
  I came here for a lunch when I needed it the most. I am sick, and had just run out of food at home. So, with a single objective in mind, I sought Panera for their most wholesome menu item: I *needed* the wild rice chicken soup. Sadly, I didn't get this soup, and received wild rice lies instead. I ordered through the drive thru. When ordering, I saw wild rice chicken soup was not listed on the menu. Concerned for my mission, I asked the gentleman taking my order if it was available. He said yes! So I proceeded to order, and even got a 2 for one in case my stomach could handle the extra sandwich, and he rung me up. Upon payment, he did not repeat my order, but I didn't care. All I could think about in that moment was the wild rice soup. He then handed me a broccoli cheddar. At this, I knew I had to clarify, "I'm sorry, I asked for wild rice at the speaker. Do you all have it?" The employee said they were out of stock. I was devastated, as I did not get what I believed I had paid for, and I wouldn't have ordered at all if they didn't have the soup. Admittedly, I've gotten emotional over this. I wanted the wrong to be righted, and for others seeking the wild rice to not be mislead if this employee made the same mistake. I wanted a sign on the menu that said clearly there was no wild rice soup to be found here. So, after returning home, I called the store manager. When I explained the situation, he said they *did* have the soup in stock. This only added to my negative emotions, as it wasn't a simple mistake the drive through employee made, I was also lied to. Thankfully, the manager did offer to swap out my soup, but I had already returned home 20 mins away, and it was not worth the ache while being sick to drive back out. I understand how difficult the lunch rush can be, and I have had many pleasant meals at this location before, but I was extremely let down by this encounter. I don't understand why the drive through employee lied about having the soup in stock. If he had been honest, I would have simply gone inside then to swap my order, as I did not want to hold him or the drive thru line up. I appreciate the gesture of the manager, and understand that this was likely a simple mistake, but my trust has been broken. I will not be returning to this location.
• MB

  Mike Berlinger

  Sep 8, 2025
  5.0
  Great service and everything is always so good...
• JS

  Josephine Skiles

  Sep 2, 2025
  5.0
  Houston was awesome. He heard my needs over the phone since I was running 10 minutes late and had my souffle waiting for me at 1005am. That's hospitality and I thanked him personally. I'm a food and beverage manager at a hotel and I told him this goes a long way. Congratulations on having a great employee! Please thank him....
• LH

  LadyRho Hunter

  Aug 20, 2025
  5.0
  Always great service and wonderful atmosphere