Panera Bread

Reviews

• RR

  RRR RRR

  today
  1.0
  Bad management is the reason for low star's The normal employees are stressed out because overwhelmed been waiting on our in store order and drinks for 17 minutes at 11:07 to 1125
• BB

  BDB

  2 days ago
  3.0
  We got some food there this past Sunday around noon. Everything tasted good BUT there was a strong perfume/after shave smell on the bread. I really wish all the managers of restaurants would tell their employees to wash their hands with soap thoroughly after putting on perfume or after shave. That should take care of the problem. And it’s definitely not just you Panera, at one time or another you come across that from other restaurants like McDonalds every Sunday, like Cracker Barrel with takeout orders. Really, it’s every place at one time or another. Thanks for listening.
• JR

  Jim Rampley

  Oct 11, 2025
  1.0
  The breakfast staff are actively try the piss people off like it’s a game to them. With Panera being a cut above the rest it’s a shame that the morning manager can’t get a handle on staff to have them treat people with dignity. Problem now is the staff are so busy messing with customers that they do even make good food anymore.
• SM

  SEMO Quality Management

  Oct 8, 2025
  1.0
  The food at Panera Bread in Cape Girardeau is consistently great — it honestly deserves 4 stars. Unfortunately, the same cannot be said for the people who work here. The staff are some of the most condescending and rude employees I’ve ever dealt with. If you don’t give them step-by-step instructions on how to make your food, they’ll get it wrong and argue with you about it like it’s your fault. There’s a real level of disgust for how the employees treat customers. It’s as if basic courtesy and respect don’t exist in this location. The overall attitude is unprofessional, unwelcoming, and downright disrespectful. Management clearly isn’t doing anything to correct it, and it shows — the environment feels hostile instead of friendly. The food deserves 4 stars, but the service deserves to be rated in the negatives if that were possible.
• BO

  Brandon Olson

  Sep 16, 2025
  1.0
  I previously gave Panera of Cape Girardeau a 5 for all categories. There is now only 1 employee I have encountered there that has any ability to be customer oriented and get the job done right. I agree with the rest of these recent posts. Food okay. Service is TERRIBLE. The passive aggressive style. The argumentative mentality when they mess up an order. They COMPLETELY got my order wrong. Now get this they REFUSED to give a refund for the slop and threatened to call the police if I didnt leave once i arrived.... after telling them i would be driving 25 minutes back to get my refund. The threat of calling the cops was ABSOLUTELY UN CALLED FOR and a scare tactic to cause greater frustrations. I didnt get the supervisors name. But he was the same guy that was argumentative about the slop they made. He said his "AGM" told him he doesnt have to give a refund. This place is a joke and hopefully enough people complaining will shut them down and bring in some decent food and service. (Or hey just get rid of the problem.... the people... get some automated machines and no more bad panera) I attempted to file a complaint with the owners and will be reaching out to corporate side of things as well. We all know how that jokes goes these days.... none of them care and its all about getting that big $$. DONT GO HERE!