Panera Bread

4.1
695 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Syracuse is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3401 West Genesee Street, Syracuse, NY
13219, United States

Hours

Reviews

4.1
695 reviews
5 stars
389
4 stars
162
3 stars
52
2 stars
30
1 star
62
  • TK
    Tamer K
    Sep 16, 2025
    5.0
    Mkhi treated me with respect and I highly recommend this Panera !
  • AT
    Anna Trombley
    Sep 4, 2025
    3.0
    Awful wait time
  • MO
    Mark Olson
    Sep 2, 2025
    5.0
    FYI. Panera bread donates bread and pastries to various organizations across the U.S. that assists Seniors. I used to pick up donations from Panera Bread and the grocery chain Ralph's and deliver them to a Senior Center. So just know that when you buy food here. You are donating to charity every time. Food was awesome as always. The Mexican Corn Street Chowder was a bit to salty for my taste. But very good. Their sandwiches are always fresh, as well as their salads! Service was awesome. James in the kitchen always has a bright and good attitude. Always enhances the customer service experience. The table I wanted to sit at was dirty as someone had just finished eating at it. So I asked Cali and Kaileigh if they could give me a clean rag to wipe the table and they were right on it. Two hard workers for sure and very professional! Atmosphere was chill. I came in close to closing time so it was quiet and relaxing! Remember, eat Panera and donate to a Senior!!!! 💯🙂🌻
  • CH
    Colette Hebert
    Aug 31, 2025
    1.0
    My family went to Panera; we ordered two sandwiches, a scone, coffee and tea. We were told the egg machine was turned off at 10:30; we ordered at 10:15. The location we were at was out of croissants. The coffee we were given had eggs in it and a hair was baked into my scone. We went back the following day because we met out of town family at the same location, and we had the same negative experience. The cashier kept repeating our order back and kept ringing it in incorrectly. They never made our drinks; we ordered hot and iced lattes. I had to go up multiple times and remind them. The girl at the sandwich counter said it wasn’t her job to make our drinks but since the other guy back there wouldn’t make them, she stepped away from her station, yelled at him and made our drinks. I ordered a cookie; there were 10 in the case. Several minutes later when I went to the sandwich counter to get my drinks I asked for my cookie and they informed me that they were out of them; I informed them that 10 minutes prior when I ordered my cookie the case was full. I walked back to the pastry area and showed two servers behind the counter they still indeed had cookies. I was waiting at the counter for 15 minutes for my drinks, the manager came out and asked if I was all set, I informed Sam the manager that I was not, they refused to give me the cookie and drinks I ordered. I had to go back to my table to get my receipt, where my family was waiting for me; we all traveled 5 hours to meet up at this location. I walked back to the counter and showed the girl at the sandwich counter my receipt and finally received my drinks and cookie. We also tried to find a table where my family could sit inside because it was 85° outside; all of the tables were filthy and sticky, had trash on the floor and the garbage area was overflowing with plates and trash. The lack of customer service and cleanliness at this location is insane and appalling; I’d never come back here even though it has been very convenient to meet here. The service, food, and dining area are all repulsive. I’ve spent over $300 here over the last week and will not be returning.
  • KK
    Kim
    Aug 2, 2025
    1.0
    Terrible customer service. Left off a sandwich , only filled soups 1/2 full. Used to be a good place to go, but now you’re just paying for the cardboard and wrappers. Will be looking for another place to go.