VM
Victoria MacCurdy
2 days ago
Went to the Panera in riverpoint and found out something very interesting from Scott Shelton the manager of the store. Apparently if you join the sip club you can go in whenever you want and grab coolers full of ice, tubs of ice, 92 oz coolers full of ice and it's all free because " you are a paying customer. " He is a very strange and petty man. There's never anyone out in front of the store you have to do everything by yourself and the computer has the nerve to ask if you want to leave a tip. Anyway, Scott Shelton is not up to the task. He is a very weak person and not up to the task of speaking to anybody without sarcasm and judgment. It was a horrible experience not sure we'll be going back. Unless Scott Shelton leaves. I saw the employees looking at us as we were speaking to Mr Shelton and they looked very pleased.
Wife and I had lunch squash soup and salad.
Opened late! Not all menu items were available and even the coffee station wasn't properly prepped. I'll probably never go back! Cheese steak sandwich was very good though!
US
UGURCAN SAHIN
Oct 7, 2025
Even though it wasn’t a busy place, the staff were extremely slow.
I thanked the long-haired, bearded employee who prepared my soup, but he didn’t even look at me.
The soup was also ice cold. This is the worst Panera Bread I’ve ever been to.
Overall, the staff here have a very negative attitude toward customers.
KH
Kimberly Hesseltine
Sep 18, 2025
Walked in to place my order, no one at the counter(s). A couple of minutes later, the caterer (with fulhands for a catering order) took my order and let me know someone woukdbe right with me. She walked her catering order out, walked back in. Still, no one at the counter. However, the 2 workers were in the back talking. One, eventually came up to the sandwich station. No greet, no acknowledgement. Sje made my sandwich, put it on the counter and walked away. Absolutely pathetic! You need to restart with all new staff (except for the caterer). No one in the store, just a couple of employees getting a paycheck for doing ABSOLUTELY NOTHING! Baguettes weren't made, bread packing in the sandwich station, wide open to dry out. Paneta, you used to be quality! Get with the program...I will not be back! Zero stars atmosphere, negative stars, service!