Panera Bread

Reviews

• SW

  Stacy Watson

  Oct 16, 2025
  1.0
  Sandwich was messed up and wanted to get it fixed instead the rude nasty girl just offered me a refund. Very rude. If you don't like your job quit
• TH

  Taliba Hodge

  Oct 14, 2025
  1.0
  When I tell you that customers service does not exist in the place among the Management! I have had some place and workers unhappy at work, but these managers at this location truly HATE PEOPLE and DISLIKE serving the public. Not really sure why they are working in Customer service and at this place were you do nothing but talk to the public. Rude and very Hostile and no I no longer eat there.
• TW

  Traci Weiser

  Oct 12, 2025
  1.0
  Customer service here is the worst!!!!! ATTITUDE ATTITUDE ATTITUDE in the drive thru. Just wanted to order a coffee. When the ATTITUDE started, I told her I would just go to Mentor and her response was "then go to Mentor." RUDE OBNOXIOUS TRASH. How is this place still open? Such a shame. Do better at hiring your help Panera. She needs to be fired!!!! After reading what others have gone through, how is this continuing? This is why you're business is severely declining. The girls at Mentor are great!!!! Smh
• LM

  Lilly Maxwell

  Oct 5, 2025
  1.0
  Unacceptably Rude and Hostile Service I had one of the worst customer service experiences I’ve ever encountered at this Panera drive-thru. The employee taking my order was shockingly rude and impatient from the start. Every time I tried to speak, I was interrupted with a snappy, “Is that it?” — repeatedly — even though I clearly wasn’t finished. To make matters worse, when I clarified part of my order, they snapped back saying, “You didn’t say that” — when I absolutely did. I was speaking clearly, and there was no need for that kind of dismissive, confrontational tone. The entire interaction was hostile and unprofessional. Work somewhere else if this is your way of treating people.
• JP

  Js Pema

  Oct 1, 2025
  5.0
  Todas sus bebidas y postres son muy ricas me encanta 😍