Panera Bread

Reviews

• PP

  Phoenix

  6 days ago
  2.0
  Panera has gone downhill over the years. I’ve been a loyal customer for over 20 years, but my visits have declined sharply in the last five—and especially in the last two. Prices have understandably increased, and like many fast-casual restaurants, Panera started asking for tips. I do tip, but unfortunately, customer service has declined. Tipping hasn’t led to better service—since you tip before receiving your food, there’s no incentive for staff to follow through attentively. Orders are frequently inaccurate, and food often takes a long time to arrive. Staff appear poorly trained or supervised, and their attitude, especially from those delivering food, can be dismissive or unfriendly. I rarely visit the 71st & Mingo location anymore—it’s usually empty, yet mistakes still happen. The 41st & Yale location used to be better, but my last visit sealed the deal: I ordered a simple, untoasted bagel that never arrived. The café was nearly empty, yet the order was still mishandled. It’s disappointing to see a once-great brand decline like this. I’ll be taking my business elsewhere.
• SM

  Scarleth Martinez

  Oct 3, 2025
  4.0
  Good
• NP

  Norman Panther

  Sep 28, 2025
  5.0
  Great bread
• SR

  Scott Ryan

  Aug 31, 2025
  5.0
  The young lady at the register was very helpful. She helped my wife pick exactly what she wanted.
• SP

  Susan Poochinar

  Aug 14, 2025
  5.0
  I saw that they had a new strawberry basil lemonade and I just HAD to get my hands on one. The flavor is eerily similar to pasta sauce so I bought another one to go and made some spaghetti at home for my kids and they could not even taste the difference. Thanks for my new favorite pasta sauce!