My rating isn't necessarily an accurate reflection of the product since the last two times I've went in I haven't been able to order anything. You're probably asking why I wasn't able to order anything? Well, b/c both times I went in I wanted Bread Bowls for me and my wife, and we were told, Panera Bread was out of bread! I find it hard to believe this is a rare occurrence and that I just happened to come in the 2 times they ran out of bread, even though the worker there tried to make it seem this wasn't something that happens a lot. But, 15 seconds later, she suggested we come in earlier, lunchtime, in order to have a better chance of getting a bread bowl. The problem is I live over an hour away and I can't get over there at a whim. We went to Teriyaki Madness right after another disappointment at Panera (No) Bread and it was very good. I still want the bread bowl but not sure I'm willing to give this place another chance since they don't seem to value their customers.
I have YET to hear from Panera Bread about this, and I guess this shows once again they do not care about the customer. Completely unacceptable and unprofessional.
KM
Kristi Murphy
Sep 17, 2025
This is the best Panera I have ever visited. The food was perfect, as was the service. I can't believe how friendly and accommodating the employees are here, they must have a great boss.
THANK YOU!
SO
Stacey O'Neil
Sep 8, 2025
Great service a
I went in this morning and asked for two plain croissants and a coffee to go. It was $10 and some change. Seemed high, but not for "real" croissants. The lady gave me the croissants in a bag and I thought OK. Later I opened the bag and found two small circular croissants already cut in half, obviously meant for sandwiches. They tasted OK, but were not fresh at all. I was not happy.
For drivers waiting on orders, it seems like there isn’t a designated employee handling handoffs. We often just have to stand around until someone happens to “notice” us. When there’s a line at the counter, no one acknowledges us at all—even if we say “Hi,” staff tend to avoid eye contact. The only person who consistently seems active and multitasking is the employee who wears lime-colored gear (footwear, hat, or sometimes a sweatshirt).