Panera Bread

Reviews

• SG

  Sarah Garcia-Ferguson

  Oct 16, 2025
  5.0
  The food is always good, nice employees but sometimes it looks like they throw together sandwiches without looking. Good food tho! Way better than any other fast food 1000000%
• EG

  Emma G

  Oct 13, 2025
  5.0
  Uno de los mejores lugares para desayunar, muy muy rico y muy bonito lugar. La atención excelente 👌
• VS

  vignesh s

  Oct 8, 2025
  2.0
  Guys, your quantity is way too less and the sandwiches doesnt have anything filling between 2 breads.. too less for the bucks.. very bad ownership. In 2024 it was better.. now after tariff (Mar-April) increases etc..this become worst place for the $! Consider justifying your business for your patrons.
• CH

  Cindy Harper

  Oct 5, 2025
  5.0
  We eat here on grocery days. The Gettysburg Panera is almost always quiet. It is a little more intimate experience than the busier locations. We have laughed that the menu is not always consistent.
• MP

  Marcey Place

  Sep 7, 2025
  1.0
  Subject: Formal Complaint Regarding Service at Panera Location 6391 Carlisle Pike – September 7 I am writing to formally express my deep disappointment with the service my husband and I experienced at your location on Sunday, September 7, at approximately 11:15 a.m. Upon arrival, there were seven guests seated in the café and five customers waiting at the counter. No employee was present to greet or assist anyone. Although five employees were visible in the kitchen/prep area, none acknowledged us. In addition, a visibly pregnant employee restocking the beverage station walked past us four separate times without a greeting or acknowledgment. After waiting for about five minutes, we eventually noticed a self-order kiosk and placed our order. Other guests, many of them older, clearly struggled with the kiosk and appeared uncomfortable using it. This is unacceptable and reflects poorly on the Panera brand. When multiple employees are on shift, there is no justification for ignoring customers at the counter and forcing them to use kiosks. This creates an impersonal and frustrating experience for guests who come expecting hospitality and service. Furthermore, I attempted to order a bacon soufflé that was prominently displayed in the case. I was then informed the item had been “retired.” If items are no longer available, they should not remain in guest view, as this misleads customers and adds to the dissatisfaction. It is important to note that the café was not busy at the time. The lack of acknowledgment and refusal to provide basic service were not the result of volume but rather a failure in staff training and engagement. If employees are being paid for their time on the floor, they should be consistently attentive to the guests who make their employment possible. As loyal customers who work hard for the money we choose to spend dining out, this experience was both disappointing and disheartening. Based on this visit, we will not return to this location and are now reconsidering our support of the Panera brand altogether. I urge Panera to address these service issues at this location with urgency. Guests should never be left feeling ignored or undervalued, especially in an industry where hospitality and service are paramount.