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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Louisville is here with warmth and welcome. Panera Bread. Food as it should be.
Did not give me what I ordered.
I ordered a sausage and egg sandwich. Received a Bacon egg and cheese. Was not great. Just okay.
SM
Sierra Montgomery
Sep 25, 2025
2.0
I came through the drive through to order breakfast for a team meeting. I had a lot of questions because it was a big order. I ordered the bagel box and asked for the bagels to be sliced. I specifically asked if they come in a box so that they’d be presentable for the team I was presenting to. The girl on the intercom was nice and I told her I’d be back in 30 minutes to place the order.
When I placed the order, I was given the bagels thrown into a bag, cold, despite me asking for them to be toasted. So I went back into the restaurant and patiently waited to speak with someone.
The manager, Ryan, came up to me and said that I should’ve placed a catering order if I wanted a box because they don’t have boxes. He said there was nothing they could do even though I offered to pay to make it right and pay for a catering box. He said all he could do was offer me plates for my clients. I wasn’t rude, I wasn’t angry with them, I simply was looking for solutions and he gave me zero
Fortunately, his employee FOXIE Was nearby and said I did not have to pay for a box. She would get me one and it was exactly what I was looking for. Ryan told her to hand me gloves so that I could put the bagels in a box. Foxie came around to the other side of the counter and put gloves on, and we put every single bagel in the box in a presentable way. She also got me better bags and utensils and made sure I had the right cream cheeses. Because of Foxie, I will be back in the future to place catering orders for my team. If I had only experienced Ryan, I would’ve given this a 1 star review.
DD
DK Deat
Sep 2, 2025
1.0
Came in at 730p, nobody in line. Had to wait 12 minutes to be waited on because the girl behind the counter couldn't serve and the manager was cleaning the bathroom’s for closing, but they dont close til 9.
Wow, Great Customer Service.! If you’re goning to close up early and make your customers feel like a burden.. just close earlier. That would be better than me spending $25 to be treated like crap.
DC
Deyanna Campbell
Aug 19, 2025
5.0
My order was messed up so when I came back I was greeted with a smile by the woman cleaning the cafe and she quickly got me a remake on my food. I think it was ruby with the orange/red twists that was so kind and helpful and they even threw me in some little treats in apology for the order being messed up. I will definitely be back I love the energy here!
TT
Theresa Tsangaris
Aug 7, 2025
1.0
It's the first time I did not enjoy my food at all. I ordered a souffle and a cinnamon roll, both were s
Stale and did not taste good at all.