Food Quality
Customers have noted a decline in food quality, with issues such as thin sandwiches, incorrect orders, and unsatisfactory soup portions.
Service Issues
There are frequent complaints about rude staff, order inaccuracies, and long wait times, particularly in the drive-thru.
Cleanliness
Several reviews mention cleanliness issues, including dirty tables and restrooms, which detracts from the overall dining experience.
Positive Experiences
Despite the negatives, many customers appreciate the friendly staff and some report consistently good food and service.
Value Concerns
Customers express dissatisfaction with pricing, feeling that the value for money has decreased, especially with portion sizes.