Panera Bread

Reviews

• SR

  Sara Ramirez

  Sep 28, 2025
  1.0
  Fly in the bread bowl, hair on the sandwich, hair in the mac and cheese.... We were starving after a long day at Silver Falls and just wanted a hot meal. We ordered the most simple items on the menu: a cookie, a broccoli cheddar bread bowl with a BLT, a french onion bread bowl with a sandwich and a mac and cheese. The top of the bread bowl for the broccoli cheddar had a FLY baked into the crust. I thought at first it was a seed, and thats when I noticed it was a wing, antennae and legs. My husband had the remake it. My son then pulled a hair out of his mac and cheese and refused to touch anything else so we didnt have them remake it. I tried sipping water to calm my atomach enough to try the sandwhich I got just sitting there and low and behold, a hair on the sliced cheese as I pick it up and examine it. There were several people working with no hair nets, no beard covers and long hair. The fact they didnt catch a fly on the dough before going into the oven is wild and even more so that they serve food without checking it. My husband had the manager refund our meals which she did and she apologized for the inconvenience, but this experience will be enough for me to never return.
• CM

  Christian Mora

  Sep 24, 2025
  5.0
  Love this location but reason why I left a review was because I randomly asked to have a band aid and went out their way to go find one. Just positive attitudes always
• SS

  S

  Sep 12, 2025
  5.0
  I'm new to eating at panamara bread and the new steak and mozzarella sandwich that you have is out of this world.Please never stop serving this.This is the best sandwich i've ever had in my life.
• TA

  Tariq Alayan

  Aug 30, 2025
  5.0
  The cafe has such great, friendly staff 😊, the place is super clean 🧼, and the food is seriously amazing 🍽️. Keep up the awesome work! 👏
• AR

  Alice Retherford

  Aug 17, 2025
  1.0
  This happened just over a month ago or so but it clearly is still aggravating me and needs to be noted for the public’s sake: I had a DoorDash to pick up for Panera Bread. It was a simple two teas and a cookie. It was also a DoubleDash (meaning I just had to go to Panera Bread and then a separate store for a different person’s food). I waited for two teas and a cookie for over half an hour. First I sat for 10 minutes at their “Delivery Pick Up” spot which you think they would utilize considering it says “Delivery Pick Up” and the DoorDash app says to pick up the order from there. When I realized they weren’t putting it up there and it was taking too long for, again, 2 easy teas and a cookie, I went up to the counter. I stood up at the counter for no less than 25 minutes waiting for service. People walked past and handed out orders right in front of me, but REFUSED to speak to me or ask if I needed help. I saw the two teas and the cookie sitting slightly behind the counter clearly waiting to be handed out. In the end I decided to just reach over the counter and grab the teas and cookie myself since they were clearly helpless. I had even been holding my phone facing OUTWARD so they could see that I was a Dasher in need of assistance. Plenty of people back there and, as a manager in food service, just completely absurd. The cup holder they put the cups in too ended up being broken and the person I was delivering to was at their job so they probably didn’t even end up having time to eat. Customer service should not be that hard. Also, just a note, when I dropped it off a nice man helped me handle carrying the stuff because the cup holder had broken and he said that he knows the manager at the Keizer Station location and that they would not let this fly at all. Overall it was such a waste of time for only $4, but I stayed and powered through because I ACTUALLY know how to do my job.