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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chantilly is here with warmth and welcome. Panera Bread. Food as it should be.
9/4/25 @ 7:58AM
Ticket # 6051715974556821
I would like to express how great my experience was this morning. There were 3 people working on food when I arrived to enter my order in. There was a girl at the front near the pick up area doing the prep. I had a couple of questions and requests for my iced coffee with vanilla. She was so kind, courteous, respectful and sweet. Her customer service was amazing! I'm so impressed and grateful.
There are a lot of people who are very rude these days in many areas of life, especially in customer service and in stores I go to, but she was not.
She was so kind and helpful. Please can you give her recognition for her outstanding work and customer service? She deserves a raise for her demeanor, professionalism and multitasking abilities.
Thank you so much, to this female who helped me! I don't know your name, but you made my morning experience so great. I appreciate you!! I hope your management recognized you for this great service!
TE
The Egg
Aug 16, 2025
5.0
I was upset to find that my salad container was half empty. I was shaking and didn't know what to do. I stopped home to grab my AK, just in case, then headed back to Panera to complain. The man apologized then made me a new salad 🥗 and gave me a free cookie 🍪. Suddenly my urge to kill was gone and I dropped to my knees and cried. They made everything right and for that they deserve 5 golden stars. ⭐ ⭐⭐⭐ 😊
CC
Carlos Carrero
Jul 22, 2025
5.0
A Great Place for eating sandwiches in Chantilly.
The Staff member Regan is Outstanding and has Excellent Customer Service.
Thank you 😊
Mr Carlos
RR
RO
Jul 21, 2025
2.0
I ordered cream of chicken & wild rice soup to take home; but gotten chicken noddle soup. I cannot return or exchange cause I’m already at home. When I started eating it, the soup is too salty. I hope next time… for the staff to double check the food before they put them in the paper bag.
CK
Chris K
Jun 24, 2025
1.0
They have to rename this. This is not a Panera, it’s like a Panera express with no seating. This totally defeats the business model of what makes Panera so successful