Business Details
About
Auto Repair ShopAlternator RepairBrake ShopTransmission ShopSmall Engine Repair Service
Since 1996, we have been a family owned and operated auto repair shop. We provide repair and maintenance for most makes and models of vehicles. You will receive full-service auto repairs and maintenance, friendly service from our professional staff and fair pricing. Our services offered are brake repair, oil changes, tune ups and transmission repair and many more. Call us today to make your appointment!
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.5
343 reviews
5 stars
280
4 stars
22
3 stars5
2 stars3
1 star
33
- NWNathan WonderSep 4, 20255.0They're quick, communicative, honest. They've been my mechanic since I moved to the neighborhood 10 years ago, and I've never had a bad experience. Highly recommended if you're looking for someone who will give it to you straight, and get your car working again.
- TSTodd SweeneyAug 29, 20251.0Came here because of a sign advertising a 49.99 oil change. They completed the service and charged me $114. Total bait and switch. They never mentioned a higher price when I scheduled the service. When I complained, they insulted me and said I should have known the price would be higher because its "Common Sense". Then the guy started rambling about someone with a Ferrari wanting a 49.99 oil change. Bro, I drive a minivan. Buyer beware, this place is shady!
- JBJackie BrookmanAug 26, 20253.0I have gotten my car serviced at Pacific Car Care for a number of years. I always liked the service I recd. Took my car in last week, and I asked that the tire pressure be checked. I was told it was done when I picked up my car. I then took a trip to the coast and the warning light that my tires were low in pressure came on. Obviously, they never checked the pressure.
- SKSusan Kram-KumlerAug 19, 20255.0All employees are very courteous,I especially appreciate the clear information on the ,diagnosis of the problem and care to remedy. I highly recommend this team
- CCCooper CearnsJul 29, 20255.0Really impressed with these guys. My engine died on my way from LA to Seattle and I had my car towed to their parking lot. Within a couple hours of them opening the next day, they had diagnosed the problem. The car was totaled and I needed to get it scrapped, but I was already in Seattle. Over the next few days, Mike helped me get in touch with a scrapyard, coordinated title transfer, and handed my keys off to the tow truck driver for no added cost. I don't think he missed a single one of my phone calls. Thanks, Mike!
Frequently Asked Questions About Pacific Car Care
How much do auto repairs cost?
Because all situations are different, we ensure pricing is appropriate for each individual job. Contact us to discuss the situation with your vehicle and we will price the work accordingly - not a penny more.
What services do you offer?
We provide auto repair and maintenance services in the areas of brakes, computer diagnostics, electrical systems, engine tune-ups, exhaust systems, heating/air conditioning, oil changes, tire repair, transmissions, and much more.
How do I set an appointment for auto repair?
You can request an appointment through our website or call our shop at 503-293-7200.
Is there a cost to have someone look at my car?
For most problems the answer is yes. In order for us to evaluate your problem or concern, one of our Technicians will need to spend some time on your vehicle in order for us to give you a complete diagnosis. The charge would be based on the time spent. Depending on the problem, our Service Writer will give you an estimate before we start any repairs.
Can I have my car back the same day?
If your car is scheduled for a general service or maintenance, then yes in most all cases. If your car comes in with an un-diagnosed problem then your car may have a lay over. We will always try very hard to give you same day service, but some repairs are out of our hands when it comes to parts availability and sometimes the scope of repairs.
Can I supply you with my own parts?
You can. But you should know that there are risks in doing so. We are unable to supply you with a warranty on the work if you supply your own part. If the parts fail, you would be charged to do the job again. Also, you may feel you are saving money by buying a less expensive part, but when that part goes bad, there is no savings. We have a good working relationship with our parts suppliers and through the years of experiences know which parts are good quality and which ones are not, so by allowing us to supply the parts ensures you are getting a good part at a fair price and with a warranty.
Can I pick my car up after you are closed?
Yes. We can arrange payment by phone as long as you have the needed information to process a credit card over the phone. We then will be able to secure the keys and a copy of the repair order in your car for you.
Do you perform oil changes?
Yes. We perform all of your needed services along with all fluid services. When you have us service your engine oil and filter, you will benefit greatly by having a highly trained technician looking your car over for concerns and needed repairs. Most all oil change shops are much faster, but are not trained in catching problems with your vehicle.
Do you recycle?
Yes. All used oils are recycled along with antifreeze. All metal parts are recycled. All cardboard and paper products are recycled. We also recycle all oil and fuel filters.
Can I wait for the work to be done on my automobile?
Yes, we have a comfortable seating area in our front shop and have updated magazines, complementary popcorn and a soda machine while you wait. Most services can take some time, so it is usually best to try and leave the car with us. But if your service is a smaller job and you plan to wait, just let our Service Writer know when you make the appointment.
Can you install used parts in my car?
Yes, we can but in most all cases we would not advise this. It would be a gamble to do so and there would be no warranty. There are exceptions where we may be able to advise you on the possible choice of using a quality used part and we would let you know that is an option.
Can I drop my car off when you are closed?
Yes, you can. We understand vehicles do not break down only when we are open. Click here to be taken to our page where you can download our night drop form and the instructions on how to leave your vehicle with us after hours.
Do you work with aftermarket warranty companies?
Yes, we do. We will read your policy over and advise you of the procedures. We will contact the company to get authorization and payment information. We know you have enough to worry about with your vehicle problems, you don’t need to deal with any more stress.
Can you perform the required maintenance my auto manufacturer wants done to keep my warranty valid?
Yes, we can. You do not have to return to dealer and pay the high prices to have quality service done to your vehicle. A quality independent repair shop can perform all of the needed service and keep your vehicle in good standing with your warranty. In fact during the service of your car, we can advise you of any problems we may see that would be covered under your warranty and advise you on how to proceed with getting them repaired.
Do you keep records of the repairs done on my car?
Yes, we do. All of the work performed on all of your vehicles is kept in our computer base. None of the information is sold or given to any outside source. Your information is important and we respect that and will not let it go anywhere.