Ozark Carpet & Flooring

Reviews

• TT

  Terry

  May 10, 2025
  1.0
  My wife and I always try to use local businesses when possible instead of the big box stores to help boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went….no call….no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone. (We have included a picture of what the carpet is supposed to look like and a picture of what it turned into after just a few months) Update after Chastity’s review: Chastity, you were the one that said that this carpet was “crushed”, and was definitely covered under warranty. You offered to have it all replaced, because you told us that that kind of manufacturing defect will affect the entire roll, and not just the one room. But we agreed to just have the one room replaced, to hopefully speed up the process of replacement. Our biggest complaint with your business is the lack of communication and keeping us informed as to where the warranty replacement process was at. The main complaint is with the carpet itself. No quality carpet should look like this after just a couple of months. And this was supposed to be your best carpet with a 25 year warranty. So now you say this warranty is no longer valid? This just solidifies our complaint. And according to carpet manufacturer, the retailer is required to file the claim.
• RC

  Ross Coleman

  May 7, 2022
  5.0
  We love how our luxury vinyl plank flooring turned out in our basement! The business owner is very knowledgeable, and the prices are competitive. When we decided on the flooring we wanted, he was available in just a few days to measure and give us a detailed estimate. The installers were very professional. They worked fast but did a thorough job. We love the results!
• W0

  whitney 0428

  Jun 14, 2020
  5.0
  Lady working was very helpful and kind!
• GJ

  Grant Jenkins

  Nov 12, 2019
  5.0
  Great customer service. Honest sales people don't just tell you what you want to hear. Good prices.
• LS

  Larry Shellhorn

  Mar 13, 2018
  5.0
  Prompt, curtious service. Carpet installation looks professional. I highly recommend.