David came to fix my single garage door and was very professional from start to finish. The work was completed and he answered all of my questions. I wouldn't hesitate to use Overhead again. Thanks you David for all of your help!!!
IN
Isabela Nicol
6 days ago
Josh was the most helpful technician! He put my mind at ease when he could clearly see the panic and embarrassment on my face after messing up my garage door so badly. He fixed helped me out greatly today and his services should be commended for how he upholds this business!
RG
Rick Guilfoyle
Oct 10, 2025
Scheduling problems Poor communication would not recommend this company. office gave us one time at 1:30pm, and when I called, they said they didn’t have me on the books until later3:00pm or 4:00pm that day simple garage door repair and bottom seal . I gave him one star, but I really feel like they need zero stars would not recommend this company
JT
James Thrift
Oct 7, 2025
Technician Donnie out of Northern KY, Overhead Door company did an excellent job recently at our residence.
He explained the advantages (operation, longevity, warranty, etc.) in replacing our door opener to update it, instead of repairing the one we had which was not working (20 yr old).
We are very pleased with our new Odessey 100 unit, as we were with his prompt, timely and professionalism.
Sincerely, James and Elizabeth
SM
Shawn Mason
Sep 27, 2025
I am an Overhead Door consumer and had their product installed in my home. I contacted Overhead Door on a Tuesday for after hours emergency service (broken spring) never received a call back after providing my information. Contacted them the following Saturday to inquire as to why they never made any attempt to contact me and spoke with a representative named Kaylee (unprofessional, rude, defensive, and lacks the capacity to address simple customer questions ) who informed me that “we dropped the ball and oh well, but I can schedule you for service now” … this is NOT the type of service nor dedication to a returning customer I would expect. Luckily there are better options available that hold themselves and employees to a much higher standard. So, it you want horrible customer service and enjoy interacting with customer service representatives that lack basic interpersonal skills (work on that Kaylee) - this is the place for you!