KN
Katie Nolan
Oct 13, 2025
One Star is Too Generous – Avoid This Place Like the Plague
If you’re considering buying furniture from this store, turn around and run. I have never experienced such a complete disaster of customer service in my life. What started as a simple order turned into a drawn-out nightmare of delays, excuses, and blatant disrespect.
Let’s talk about the order: not only was it delayed multiple times without any proactive communication, but when I reached out for updates, I was met with radio silence. Calls went unreturned, and every attempt to get clarity was met with a new excuse — “It’s the factory’s fault,” “It’s the delivery company’s issue,” etc.
Vicky, one of their salespeople, was particularly infuriating to deal with. Not only did she take zero accountability, she was outright condescending when I raised concerns. If you enjoy being talked down to while your money vanishes into a black hole of incompetence, she’s your gal.
When the delivery finally showed up (well past the promised date), it was incomplete. Another excuse that I should know the mattress would come from the store where the bed did not? It's astonishing that a business can function with this level of disregard for basic professionalism.
Save yourself the stress, wasted time, and frustration. There are plenty of furniture stores right across the street.
Avoid at all costs.