Business Details
About
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IN-3225578 Our mission is to inspire relationships that inform and strengthen our communities through insurance and financial services. We aspire to set the standard of excellent customer care while being the first choice for Auto Insurance, Homeowners Insurance, Car Insurance, Small Business Insurance and Life Insurance for all of Northeast Indiana.
Location
Olivia Hinen - State Farm Insurance Agent
113 South Main Street, Columbia City, IN
46725, United States
Hours
Reviews
4.7
209 reviews
5 stars
194
4 stars1
3 stars1
2 stars0
1 star
13
- MEMyree ElizabethJun 9, 20251.0Reckless Policy Handling Caused 73% Rate Hike I regret using Olivia Hinen as my State Farm agent after her shocking mishandling of my auto policy. Without my knowledge or consent: 1. Added unauthorized drivers to my policy (my father was listed despite me opening the policy independently) 2. Failed to disclose this caused artificial discounts that later triggered a 73% premium increase 3. Refused to correct errors when confronted, stating she "can't just change the rate" 4. Threatened policy cancellation when I disputed these actions Even after providing proof of these violations, Olivia: - Couldn't produce signed authorization documents - Misrepresented policy terms - Escalated to corporate was required to get any response The Indiana Department of Insurance is now investigating. Potential clients should: - Demand full policy reviews in writing - Verify all listed drivers personally - Record all communications Date of experience: March 14 - May 15, 2025
- PNpls noMay 30, 20251.0You would think after one ignored cold call they would get the hint. Why is this ‘business’ calling me multiple times a day for multiple days in a row? Definitely makes me want to NOT use this business in any future need.
- SYS YoungApr 2, 20195.0Olivia, Jami and the team are so easy to work with. Friendly, helpful and great at following up on all requests. Claims process was a breeze. Thank you!
Frequently Asked Questions About Olivia Hinen - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.