Oberweis Ice Cream and Dairy Store

Reviews

• KC

  Katie Coffman

  Oct 12, 2025
  1.0
  This might actually be my first 1 star review. Went in on our way home to enjoy some ice cream with the family. We stopped iblnto the St. Peters location because it was on the route home. The individual who took our order was not very pleasant. When we got our order it came out melted. We asked for a refund on just one of the 3 melted ones and brought attention to the young lady who brought it out that the person taking our order was touching food and not wearing gloves (after touching his face and being on his phone).The manager came out immediately rude saying she did not see any of that and behaved towards us like we were lying. But then turns right around to defend the behavior she "didnt see" and that "didn't happen" by saying he has a glove allergy. She stated that is why he is upfront. When we asked why he was touching food then, she said it was because they were busy and that she gave him permission to text someone to come in because it was a "record-breaking" night (so now he was on the phone and is allowed to touch food with his bare hands if they are busy.... 🤔). We finally got our refund while she is mocking us to all the workers in the back and then brings it back out and tells us "oh by the way my name is Anne and I have been here for 5 years and if you like the O'Fallon location better you can just go there next time!" Well Anne, we sure will. This bad review would not even be here if it were not for your unprofessional behavior. I felt so uncomfortable there that I threw my melted ice cream away and had to have my kids finish their cones standing in the parking lot. This was the one moment I was going to be able to share with my kids today and it was ruined because of you. Thanks for showing my kids what customer service should never look like. O'Fallon Oberweis, we will see you soon!
• KT

  Kera Thiele

  Sep 11, 2025
  5.0
  Awesome ice cream place! They have a fall themed Apple Crisp Sundae during the fall months which I highly recommend!
• JD

  Justin Dunsmore

  Sep 4, 2025
  5.0
  Awesome everything!
• HL

  Hailey Marie Lewis-Allman

  Aug 27, 2025
  5.0
  Correcting my previous review as Robyn (the store manager) handled everything so great. Went in today and Anna was amazing!! Anna was so sweet, kind, and made our ice cream amazing!! Thank you both so much! This is why we love Oberweis! ☺️
• DL

  Duke Leahey

  Aug 18, 2025
  5.0
  I am always amazed by their products. i love their milk and ice cream, but I recently tried their cottage cheese for the first time. I have generally bought Prairie Farms small curd cottage cheese but decided to do a tastes test. The Oberweis small curd cottage cheese was amazing- delicious and creamy. Huge difference! I like to eat it with fruit and I was just blown away. Hope you will try it soon. I will be a repeat buyer.