Oberweis Ice Cream and Dairy Store

Reviews

• OO

  Oliver1

  6 days ago
  1.0
  Waited 20 min for a scoop of ice cream in a empty store while the employees were just chatting it up in the back.
• AM

  Anna Maloney

  Oct 14, 2025
  2.0
  Oberweis ice cream is always amazing, but the customer service at the Rolling Meadows location really missed the mark. I received a spoiled milk in my weekly delivery — the date on the cap was still valid — yet the store refused to exchange it without a receipt. For a company known for quality, I expected better flexibility and accountability.
• JS

  Jeff Stout

  Oct 12, 2025
  4.0
  Got here around 8:30pm, there were a few customers in front of us but everything went quick and smooth. The employee who took our order was patient and explained what certain items were. We ultimately decided to share a apple crisp sundae. The employee gave us option of more ice cream or more apple. Sundae arrived to our table quickly and was very tasty.
• ET

  Epic Travel

  Sep 29, 2025
  1.0
  Extremely long wait times, every single time. It doesn’t matter what you order—ice cream, a bottle of milk, or anything else—you’re stuck waiting 15–20 minutes. This happens whether there’s a line or not, whether you’re in the drive-thru or the parking lot with only one car around. I even spoke with the owner/manager (whoever that was), and they couldn’t have cared less. No apology, no effort, nothing. Just bad. Very, very, very bad.
• KK

  Karla

  Sep 26, 2025
  1.0
  The service here was horrible. I waited 25 minutes for 2 ice cream cones while a group of 10 got their order way before me. When I asked for a refund the manager didn’t apologize and didn’t offer anything for this problem.