Nuvo Suites Hotel
📍 1750 NW 107th Ave, Miami, FL 33172
While the hotel itself is beautiful and well-maintained, my overall experience was extremely disappointing and uncomfortable.
From the moment my wife, brother, and I checked in, we were given a room smaller than what we originally booked. Although they later upgraded us, the interaction with management set a bad tone. Some of the staff were friendly, but the manager—an older woman whose name I can’t recall—treated us with clear bias. As African Americans, we felt judged and racially profiled from the start, which immediately made our stay unpleasant.
There were also several issues with how guests were treated. We couldn’t smoke marijuana in the designated smoking areas (which we respected), yet others were allowed to smoke cigarettes freely. When we brought a sealed liquor bottle to the pool area to relax, it was taken away from us almost instantly. The bartender explained that his boss was watching the cameras and told him to confiscate it, which felt unnecessary and invasive.
To top it off, the toilet in our room backed up for two days, and the issue was never properly resolved despite notifying staff.
Overall, Nuvo Suites is a beautiful property on the outside, but our experience was ruined by poor management, inconsistency in guest treatment, and clear racial discrimination. It’s unfortunate because the hotel has potential—but our stay was far from welcoming. We will not be returning.