Northtown Collision Centre

Reviews

• AM

  Ahmed Mohamed

  Aug 13, 2025
  1.0
  Don’t go here for your own sake. Horrible business they declined service which was no problem I would take it somewhere else but when they took apart the car they installed the bumper back on very poorly without a care in the world. Fitment on both sides were completely off, sensor was missing. I spoke to the manager Joe to resolve this issue and he and Kim said this is how you brought it in which is completely false I had pictures to show them and instead of working with me they just neglected service and the manager Joe decided to get up in my face and raised his voice instead of being professional. I ended up leaving to head back home and the wheel cover and bottom shield fell apart and I was stuck on the side of the road and had to get towed. I called back to inform them what just happened after I left and Kim lied and said we didn’t touch that part of the vehicle but to remove the front bumper both parts that fell apart are required to be removed to inspect the car. Horrible service and people don’t go here! Also everything was recorded and documented
• DG

  Dominic Giambra

  Jul 31, 2025
  5.0
  Really pleased with my recent interactions with Northtown Collision. My car was damaged, they sent a tow truck out to pick it up, and handled everything with insurance. There was a minor issue with insurance pay, and they worked with me and the insurance company to square it away (shout out to Derek!). Car was in great condition when I picked it up, repairs were done well.
• AW

  Ashley Weiskopff

  May 12, 2025
  2.0
  I was extremely displeased with the service that I received at the collision shop. I was never once called to be given an update on my vehicle. Every time I wanted to check in on the progress I ended up calling. I was also given time lines on when things would be started and finished on my car. When calling at the end of the given timeline to check on my car, the work hadn’t been started each time I called. The work that was estimated to be done in 2 weeks took almost an entire month. I was also never called when my vehicle was done and ready for pick up, I again called on my own to get an update after the timeline I was given had passed and miraculously my car “has been done” I was told. The staff that I spoke to on the phone always wanted to get me off the phone as soon as they could and always gave me an “it is what it is” kind of response - Kimberly was who I spoke to the most and although she sounded professional she definitely lacked customer service skills that are necessary in this type of business. Every time I spoke with her about how much longer it was taking than she had told me she said that she wouldn’t have been the one to say that even though she was the person I’d ask for on the phone. I also asked if they had anything they could do with helping me with a rental car and every time she said no we don’t do those kinds of things. I did persist in calling them and sharing my displeasure and I was connected with Derek and he then said it would be no problem to help with a rental car. I do appreciate the help from Derek after sharing my displeasure and Randy was also very helpful on the phone. I will not be doing business with Northtown again.
• EL

  Elise L

  Apr 5, 2025
  2.0
  After someone backed into my car less than a month after purchasing it, I wish I could say Northtown made an already stressful event easier. Throughout the process, I got so many answers about the length of time for my repair ranging from 2-3 days to 8+ days. Every time I asked for clarification, they first suggested I get a rental prior to taking the time to look into this repair. Thankfully it was repaired very quickly (2 days). Since the person who hit my car was 100% liable, their insurance thankfully covered the cost of the repairs. This was something I confirmed with both Geico and Northtown before even dropping off my car. When it was time to pick my car up, Northtown called and let me know it was ready, and that I had a $400 balance due. After I clarified this was not accurate, they said they’d look into it and get back to me. I called them back 3+ hours later after not hearing from them and they proceeded to tell me that my car was not even ready. After putting me on hold for about 10 minutes, they came back and said it is in fact ready, but I have a $400 balance due. I once again clarified that this was not accurate. After putting me on hold again, they came back and said “you just have a $500 deductible due”. After clarifying that there is in fact no deductible given the circumstances, they were able to finally confirm that this was correct and there was no deductible or payment due on my end. When I finally went to pick it up, I was presented with paperwork and informed I owe a $500 deductible. After the employee asked another worker (seemingly a supervisor?) about my situation, he also said “she owes a $500 deductible”. After explaining once again that this was not accurate, they went to ask someone else and were finally able to confirm that they “had the wrong person with the same last name”. This would be an understandable excuse I suppose, but each time I called or spoke with someone in person, they confirmed my full first and last name as well as the make and model of my vehicle. So, it’s confusing to me how I could be given the wrong information so many times. With all that being said, they did do a good job on the repair and the people there were kind overall. It would have been a much better experience if they were more organized and aware of what was actually going on, rather than just consistently sharing information that was so far from accurate. Thankfully, I had the time and patience to get an understanding of the situation through Geico and Northtown prior to dropping off my car, so I knew I wouldn’t owe anything. It worries me that I was presented with inaccurate information so many times and was repeatedly asked to pay for something that was 100% covered by the other person’s insurance. It makes me wonder how many times people may have been asked to pay (and paid), when they shouldn’t have.
• TM

  The Medley

  Apr 4, 2025
  1.0
  Avoid at all cost if you can ! Especially if your insurance company works with them ! Nothing will be fixed correctly. Management will not help you the techs are rude . Just avoid at all cost. They had my vehicle for 28 days.