Northern Colorado Air Inc

Reviews

• LK

  Lisa Klena

  today
  5.0
  Great Service! Benjamin was very thorough in examining my HVAC system. I really appreciate his expertise!
• JN

  Jausten Noeller

  Oct 13, 2025
  1.0
  I have used Northern Colorado Air to service my HVAC equipment since I became a homeowner in 2020. Last year I got an estimate to replace both the furnace and AC. I decided I just wanted to replace the furnace so a few weeks ago I reached out for an updated estimate for just the furnace. The estimate that I received had a furnace and AC on it, so when I reached out to schedule the install I again specified that I just wanted the furnace. Karena asked me to cross off the equipment that I didn’t want and to sign the estimate and send it in. I did so and then a day or two later received an updated estimate via email for just the furnace, and it was $700 more than the estimate that I signed and booked the install on. I also received an email from Karena requesting for me to sign and send the updated estimate. I asked for the increase to be explained, I got a call from the estimator and he explained that I got a labor discount for both pieces of equipment that was removed for just the furnace - makes sense. There are two reasons I’m leaving this one-star review. 1. If a customer has already signed an estimate and booked an install for a certain price and then you send an updated estimate to them for a $700 increase, that increase should be explained in the estimate or email, they shouldn’t have to track that information down. 2. When I talked to Karena to politely express my frustration, there was no apology and only defensiveness from her end. Once again, I was clear from the get go that I only wanted the furnace, she understood that I only wanted the furnace because she asked me to cross off the equipment that I didn’t want on the estimate I signed. But there was not a single apology for the confusion on their company’s part. I have worked in a similar industry before, I understand that there is a lot that goes into pricing that the customers don’t see, so the price increase honestly isn’t that big of a deal. But the way this was handled is why I will seek HVAC services elsewhere. Customer service is huge, and I didn’t feel heard or respected as a customer.
• KB

  Kevin Bright

  Aug 6, 2025
  5.0
  Kristin, Benjamin, and Scott came to our rescue when our 2.5 year old AC went out! They worked hard to find a solution quickly and were true professionals all the way! I cannot recommend them enough! What a pleasure it was to have them solve our problem!
• MP

  Marilyn Pink

  Jul 28, 2025
  5.0
  Great company! Just moved into a new home and had some issues with the heater. Contacted Jeff and he promptly sent a couple of technicians to fix it. I'd say they went beyond expectations with the fix.
• JS

  Judy Shimkus

  Jul 8, 2025
  5.0
  Another company told us we needed a whole new system. We called Northern Colorado Air for a second opinion, and it turned out to be a simple fix! Blake diagnosed the issue quickly, had the part in his truck, and he had our A/C running again for the hottest week of the summer. Can't say enough good things about this experience -- reasonable cost, great service!