When we first moved in, we were excited and thought we had found a great place to live. That feeling lasted about a week. Within days we noticed pests, and we trusted management when they said it would be taken care of. Months later, nothing has improved. Instead, it has gotten drastically worse. We’ve been living with a full-blown roach infestation for FIVE MONTHS straight. Management claims there’s some kind of “treatment plan,” but how is it a plan when roaches are crawling out of every single room of the apartment? The kitchen isn’t the only problem—it’s the entire unit. This is not normal, this is not acceptable, and it’s clear they are not doing anything effective to solve it. In 4 years of renting, NEVR have I experienced this.
On top of that, the air conditioning failed not once but TWICE during peak summer heat. We were without AC for over 24 hours each time, and when we called emergency maintenance repeatedly (over five times in one night), the excuse we were given the next day was that they “couldn’t find our unit.” Nobody called, nobody texted, nobody even attempted to follow up. That tells me they never even came. In what world is that acceptable customer service for people who pay rent on time every single month?
The truth is, management and staff will act like they care, but they absolutely do not. They’ll smile, nod, and give you scripted responses until you threaten to escalate above them—only then do they pretend to take action. It’s dishonest, it’s lazy, and it shows complete disregard for the people who live here.
If you are considering moving here, don’t. Do not waste your money on an apartment that comes with a built-in pest infestation, unreliable maintenance, and management that does nothing until they’re forced to. I wouldn’t recommend this place to anyone unless you want to live with roaches crawling across your walls, your furniture, and your belongings, all while sweating through days with no AC and being ignored by people who are supposed to manage the property. Save yourself the headache, stress, and disgust—this place is not worth it.