CV
Carla Villoria
Oct 9, 2025
Very disappointing and unprofessional experience.
I took my 19-month-old son, to this hospital on Monday. The first doctor who came in to see him was extremely impatient and unprofessional. As soon as she entered the room, my son started crying, like many toddlers, he’s afraid of doctors. Instead of trying to comfort him or calm him down, she kept insisting on checking his ear by force, saying it was full of wax and she couldn’t see anything. It was a very stressful experience for my baby, especially since the reason for our visit was diarrhea, not an ear problem.
She then called an assistant, but neither of them could handle the situation. Without saying a word or explaining anything, the doctor just walked out of the room and never came back.
A few minutes later, another doctor came in — he was very kind, patient, and professional. He was able to examine my son easily, explained everything clearly, and confirmed that his ears looked perfectly fine. He also gave me proper instructions for how to handle the diarrhea.
I found the attitude of the first doctor to be very unprofessional and disappointing, especially in a place that’s supposed to specialize in caring for children. Parents expect patience, empathy, and communication not someone who simply walks away without a word.
I never leave bad reviews, but when it comes to children, empathy and patience should always come first.